- Report: #1109454
Report - Rebuttal - Arbitrate
Complaint Review: PerkStreet Financial
PerkStreet Financial409 Silverside Rd Wilmington, Delaware USA
PerkStreet Financial The Bancorp Bank Misleading Advertising, Poor Customer Service, Holding money after account is closed Wilmington Delaware
*Author of original report: Resolution.
*Consumer Comment: You were way out of the loop.
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This bank has non-existant customer service. They had been great up until December of 2013. I lost my debit card and my account was comprimised. I called the customer service number that on their website claims they have a 24/7 Live service and that if you have a question to call they are always open. I called five times between 12/6 and 12/8 and only got a message that the department was unavailable. So much for the live 24/7 service.
I went online and discovered the bank had a online form to close your account. So I did so.
Last Friday my direct deposit did not get changed like it should have so by error the money was sent to the perkstreet account. I e-mailed thier customer service deparment and got this response.
PerkStreet Financial ceased all business operations on September 26, 2013. This email address is no longer being monitored. [continued below]....
This report was posted on Ripoff Report on 12/23/2013 01:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/PerkStreet-Financial-/Wilmington-Delaware-19809/PerkStreet-Financial-The-Bancorp-Bank-Misleading-Advertising-Poor-Customer-Service-Hol-1109454. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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