• Report: #167704

Complaint Review: Personal Creations

  • Submitted: Mon, December 12, 2005
  • Updated: Wed, January 04, 2006

  • Reported By:Lafayette Louisiana
Personal Creations
19W661 101st Street Lemont, Illinois U.S.A.
  • Phone: 888-627-3283
  • Web:
  • Category: Customer

Personal Creations Worst Customer Service Hands Down, If It Exists At All, Ripoff Lemont Illinois

*Consumer Comment: Working under strict rules

*Consumer Suggestion: Customer Service....wow Melanie, but you are #1 at your job!

*Consumer Comment: Customer Service Reps NOT miracle workers!

*Author of original report: Personal Creations Does Not See Root Of My Dissatisfaction

*UPDATE Employee: Your orders have shipped - we are sorry for the inconvenience

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I placed two orders for Christmas gifts. They are Order Numbers: W1184018 and W1182569. A message stated that both were on back-order.

I began to wonder if they would arrive in time for Christmas, so I emailed Customer Service giving the order numbers and asking them. No response.

Two days later I emailed again. Still no response. Then I emailed again asking for the courtesy of a response to a paying customer. No response.

Two days later I sent another email. No response. Three days later I sent another email. Still no response.

After each email, Personal Creations sent an automated reply thanking me for the contact and saying an agent will soon reply.

During this time of sending emails, I also tried many times to call Customer Service. I never got through. Usally a message said the call could not be completed due to high call volums and to call back later.

To use the term Customer Service in connection with Personal Creations is the ultimate, definitive, definition of oxymoron.

Lafayette, Louisiana

This report was posted on Ripoff Report on 12/12/2005 04:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Personal-Creations/Lemont-Illinois-60439/Personal-Creations-Worst-Customer-Service-Hands-Down-If-It-Exists-At-All-Ripoff-Lemont-I-167704. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Working under strict rules

AUTHOR: Melanie - (U.S.A.)

Not every company is run the same way,and I agree with you 100% that the TRUTH is what the customer always deserves But some supervisors in their infiniate wisdome believe it is better to STALL the customer, where I worked we were not allowed to tell the customer "I don't know" even if we didn't we weren't allowed to say I can't we weren't allowed to transfer to the credit department if an order was sitting in shipping for three weeks we had to stall the customer to me thats not good customer service no matter how nice you are to the customer. But when you place an order it takes 24 to 48 hours for that order to be filled then shipped reg mail we use to have to tell the customer you will recieve your order in 7 to 10 days but we were not allowed to tell them that would be after it was shipped. But a customer who calls repeatedly after they have been told all that the representative knows and harrases them and tells them thier incompetent is uncalled for its not the service representatives fault, by the way do you know why the customer service phone numbers are now all turning long distance to the customer? so the customers will not call and tie up the lines. alot of people are not aware we had to take 1 call every 3 minutes and we recieved report cards every month because our calls were monitered.
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#2 Consumer Suggestion

Customer Service....wow Melanie, but you are #1 at your job!

AUTHOR: Dee - (U.S.A.)

In that I mean the #1 in being the worst!
Do you know what customer service even means? Do you know how to use the dictionary?

This is from Wikipedia...."Customer service is the set of behaviors that a business undertakes during its interaction with its customers. It can also refer to a specific person or desk which is set up to provide general assistance to customers. The term customer care has been increasingly adopted by firms, and is generally synonymous in meaning."
I am almost sure this person just wanted a personalized response, not a typical computer generated one!
If the company could not ship or even if they didn't know, a response of that nature would have been appreciated!!

Some of you so-called customer service reps make me sick! I worked in the field for many years, part time, to supplement my income. I was working full time already. I dealt with very unhappy people, I got cussed at, etc,. but even though I was tired, I still was polite. People tend to repsond better if you are just nice. Believe it or not, it's that simple! If you are a customer service rep and you can't deal with people, find another job! I mean hello? If you are unhappy, it shows!

Being a good customer service rep is just being polite and friendly, basically the way you want to be treated when you call somewhere! If you don't like it, LEAVE IT!

It is rude for a company to not have the courtesy to at least respond to a consumer in regards to an item that has been ordered and paid for. If you can take the order and the money, then follow thru.

Thank you.
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#3 Consumer Comment

Customer Service Reps NOT miracle workers!

AUTHOR: Melanie - (U.S.A.)

Customers service reps are employees only they do not own the company and do not have access to manufacturer shipping dates from over seas and how long the merchandise will be held up in customs or how long it will take for the line to dwindle at the packaging and service centers your not just dealing with one person your asking one person not just one question your asking alot of questions that they do not have the answers to they cannot TELL their bosses how to run their buisness's anymore than you can, and its absolutly rediculouse to order something for christmas on the 12th of december are you nuts? the minute they say back order go to the store that way your not harrassing them with questions that they have only repeatedly answered for you and your not happy with listen save them and you the hassle shut up!
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#4 Author of original report

Personal Creations Does Not See Root Of My Dissatisfaction

AUTHOR: George - (U.S.A.)

I was aware that the items had shipped, because Personal Creations notified me via email on the dates they shipped.

I emailed Customer Service 4-5 times from the order date until email notified me the items shipped. I did not email again after I knew they shipped.

The following paragraph explains why I am so dissatisfied.

Each email I sent was to ask if the items would arrive in time for Christmas, because they were on back-order. All Customer Service had to do was respond with "yes" or "no" or "we don't know". The only responses were automated replies thanking me for contacting them and saying an agent would contact me soon.

The email Personal Creations Customer Service just sent me lists the dates shipped as did the earlier emails. A more sincere answer will be if Customer Service starts answering questions of paying customers.
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#5 UPDATE Employee

Your orders have shipped - we are sorry for the inconvenience

AUTHOR: Customer - (U.S.A.)

The customer was emailed today to advise that both orders shipped via Priority Mail.

Personal Creations Customer Service
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