- Report: #167704
Report - Rebuttal - Arbitrate
Complaint Review: Personal Creations
Personal Creations19W661 101st Street Lemont, Illinois U.S.A.
Personal Creations Worst Customer Service Hands Down, If It Exists At All, Ripoff Lemont Illinois
*Consumer Comment: Working under strict rules
*Consumer Suggestion: Customer Service....wow Melanie, but you are #1 at your job!
*Consumer Comment: Customer Service Reps NOT miracle workers!
*Author of original report: Personal Creations Does Not See Root Of My Dissatisfaction
*UPDATE Employee: Your orders have shipped - we are sorry for the inconvenience
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I began to wonder if they would arrive in time for Christmas, so I emailed Customer Service giving the order numbers and asking them. No response.
Two days later I emailed again. Still no response. Then I emailed again asking for the courtesy of a response to a paying customer. No response.
Two days later I sent another email. No response. Three days later I sent another email. Still no response.
After each email, Personal Creations sent an automated reply thanking me for the contact and saying an agent will soon reply.
During this time of sending emails, I also tried many times to call Customer Service. I never got through. Usally a message said the call could not be completed due to high call volums and to call back later.
To use the term Customer Service in connection with Personal Creations is the ultimate, definitive, definition of oxymoron.
This report was posted on Ripoff Report on 12/12/2005 04:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Personal-Creations/Lemont-Illinois-60439/Personal-Creations-Worst-Customer-Service-Hands-Down-If-It-Exists-At-All-Ripoff-Lemont-I-167704. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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