PESTECH Pesthieves Think A Proposal is a Contract Liberty New York

I cannot stand idly by while someone who would cloak their identity berates such a good company. The facts, many of which were omitted by the writer, speak for themselves.

I received a call from someone who had bats inside their home. An onsite estimate was done on an emergency basis as requested, since the homeowners had vacated the premises due to the severity of the bat infestation. A document titled Proposal/Agreement was submitted to the customer via fax for approval or as the writer states himself "quoted". The proposal/agreement was returned signed and dated at which time it became an agreement to begin the work. A one half deposit was issued by the customer further acknowledging acceptance of the agreement.

The bat exclusion work was completed in accordance with all steps as itemized on the agreement. Additional work was performed on the home that was not on the agreement but was only requested by the customer. The shutters of this large home were removed at no additional cost by the onsite technicians as a gesture of exceptional customer service. A call was received by me from the customer who then requested immediate return of the shutters to their original position on the home. That work was also completed as requested. With the bat issue resolved by us the customers moved back into their home.

Having completed all the work as itemized on the agreement I called the customer for final payment. It was then and only then that he stated he would not pay the balance due feeling that the quoted, proposed and agreed upon amount was too high. I was and still am insulted since we not only completed the work in a quick and professional manner but went above and beyond by honoring his additional requests. He also failed to mention that a substantial discount to the price was offered by me to satisfy the customer and to resolve quickly this unwarranted dispute. The customer rejected the offer.

I was then contacted by the Attorney General's office who requested all supporting documents which were forwarded immediately. The fact that none of the agencies contacted by this person found grounds to pursue action speaks volumes and further exonerates the company of any wrong doing. We are talking about a reputable, professional company that does not deserve the moniker of thieves. The additional comments and/or threats by this person do nothing to help his unjust cause of attempting not to pay what is rightfully owed. That is what you would call theft.

A copy of his posting including threats and defamation as well as any additional public displays will be forwarded immediately to the appropriate authorities .

Sincerely,
Richard Blauvelt

You are correct that a proposal is not a contract on its own. However, your actions may have made it a binding contract. First you gave them a deposit on the amount. Second, you had them perform the services. If you disagreed with the amount you should not have given them a deposit, and you should not have had them actually do the work. This is probably the reason that the BBB, FTC and AG were unable to help you.

Now, all is not lost. If you disagree with the work that they performed you can take them to court. At this point they would have to provide an itemized bill. Since this would be for under $5000 in most jursidctions you would still be in Small Claims. If you get a judge to agree you may no longer owe the remaining amount. If you can prove that the work was unsatisfactory you may even get some of the money you did pay back.

Having plenty of time on my hands due to a lengthy vacation I have filed complaints against NCO for trying to collect more on a debt than the amount due.....you going down PESTECH.....you picked the wrong guy.