- Report: #691303
Report - Rebuttal - Arbitrate
Complaint Review: Petro Lube
Petro LubeP.O. Box 2130. Milam, New Mexico United States of America
Petro Lube did a PM on my truck and didnt tighten fuel filter and cost me $337.92 service call Milam, New Mexico
*Author of original report: Petro promised to make it right.
*Consumer Comment: I feel your pain
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On 1/2/11 I had my Freightliner serviced at the Petro Lube in Milan,NM. They changed my oil, oil filters and also my fuel filter. I headed west and about hours 4 later my truck quit running in Flagstaff, AZ. I called a mechanic out and he found the fuel filter had not been tightened down properly.
His report read: "Traveled to site and found fuel filter empty. Driver said he just had the filter changed 4 hours ago. I was able to tighten the hold down ring 1/4 turn with ease". I was charged $337.92 for service call.
I called Petro Lube in Milan, NM and talked to the manager. He said if I had called him when I broke down he would have sent a service truck to me. I find that hard to believe since I was 4 hours from him. I faxed him the bill for the service call and he said Petro Lube would be contacting me. It's been over a month now and no response yet.
This report was posted on Ripoff Report on 02/05/2011 02:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Petro-Lube/Milam-New-Mexico-/Petro-Lube-did-a-PM-on-my-truck-and-didnt-tighten-fuel-filter-and-cost-me-33792-service-691303. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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