- Report: #538015
Report - Rebuttal - Arbitrate
Complaint Review: phentermineNY.com
phentermineNY.comInternet United States of America
phentermineNY.com PHENTREAMINE.COM They say they will send you prescription Phentermine and then send you hoodia!! Internet
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They state in their FAQ, completely different or contradicting info. They say they will contact your doctor but then dont even try and send you a non-prescription but charge you the prescription price. If you open it, you have been ripped off!!
Here is my converation with their "lovely" online chat person. I was stubborn enough to get a "refund" (supposedly) but I guess they just act rude to other ppl and tell them that they cant have any money back! They need to be shut down!
Please wait. A representative will be with you shortly.
One moment please...
We apologize for the delay. A representive will be with you shortly.
I ordered Phentermine and ended up with Phentreamine. This is not what I ordered
Hello larissa. My name is JOE how can I help you?
My order came today and is not what i wanted. i wanted phentermine. not phentreamine.
I apologize may I have your order number please ?
May I have your full name and dob please?
larissa a mercer
10 24 1980
I see that you ordered a prescribed medication. Did you send us the prescription?
no. I was told that there would be a phone call to my doctor to make sure it was okay and then my order was approved.
We call your doctor after we receive the prescription.
and thats only to verify the prescription.
Well my doctor would have approved it and I can just go to an appointment next week and get another prescription without having to have this fake stuff. I did not place an order for something that was not the REAL thing and would not waste my money
ok if your Dr. will approve if you can just please give your Dr. a call and ask if he/she can send us the prescription and we can schedule an exchange
no.This quote is right off your order page..... The associate will contact the physician you provided in the medical questionnaire to request the medication you selected. This was not done. This bottle is not opened and I want my money back. If I wanted to pay for a dr visit I would have done that in the first place and will be doing that in the future.
one moment please
I have also been charged a 9.95 case handling charge that is done only with scheduled III and VI and V drugs. I received this fake product that is not a narcotic and was still charged this fee. this is fraud
I want my money back into my bank account.
I have copies of all documents on the page I ordered from as well as copies of this conversation. I have my degree. Im not some idiot off the street. If we need to go to court and I need to sue, I will. All I wanted was my medication and was cheated. Im assuming you dont usually run into people with intelligence that dont know that they are getting cheated
Schedule III-V drug orders require the consumer or the physician to first send us the original prescription with verifiable prescribers information. ....off of terms and conditions
...If the physician does not approve my prescription within 3-5 business days, I understand that my order will be substituted with the #1 non- prescription product for weight loss, sleep, anxiety, and/or sexual enhancement.
When you place an order at PhentermineNY.com, you will receive phenomenal service and low pricing on all prescription and non-prescription items. 1. An associate case advisor will be assigned to process your order. The associate will contact the physician you provided in the medical questionnaire to request the medication you selected. It is imperative that the physicians contact information is accurate to avoid any delays in processing your order. 2. Once we receive approval from your physician and all of the medication's condition requirements have been met, your medication will be filled and shipped the same day to you by our US licensed Pharmacy.
This contradicts that statement. If we need to do it this way, we will. Or you can refund my money and Ill be glad to send this crap back
We will notify you if there is a problem with your order. If you do not hear from us, you may assume that your order was properly submitted and is being processed. You will receive a confirmation E-mail once your order has shipped. I was not contacted of ANY problem
Because the terms that were accepted by you, by you agreeing to the substitution you gave the authorization.
We can go ahead and place an exchange or give a partial refund.
Im finished with this. Am I getting my money back now or through the court later? That's all I need to know
I wont be able to refund the shipping and handling
again i can give the refund for the item
Well there should be no 9.95 handling since it was not a scheduled drug that I was given
I understand and agree to the non-refundable processing fee of $9.95. The service charge and any shipping charges or return shipping costs are non-refundable (Including all refused and unaccepted packages). .... terms and conditions
I just need an answer to my question. ...What exactly do you plan on refunding? The exact amount? And how early can I expect that in my account? And, that is not saying that I am not looking into pressing charges
for the partial refund we have two options
i can refund $40.00 and still give you the opportunity to keep the product
it is a great product only difference is you will take 2 instead of 1 each day. and it will suppress your apettite and increase your metabolism and energy.
As long as you take it on a daily basis within 5-10 days you will feel results
I can buy hoodia and green tea for about 10 bucks
2nd option is that we can credit only for the price of the item which would be $99.95.
Yes you could, but it wouldnt give you this same product. And this is our number 1 non-prescription product.
We are not sending you just anything.
option 2 works.
thats fine can you please hold while i process your refund?
Has this package been opened
the bottle has not
please write this number on the outside of package
you will receive an e-mail to confirm the return and will give you the address where to return it to
Ill call my bank.
it will be shown within 3-5 business days once we receive the package
This report was posted on Ripoff Report on 12/11/2009 05:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/phentermineNYcom/internet/phentermineNYcom-PHENTREAMINECOM-They-say-they-will-send-you-prescription-Phentermine-an-538015. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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