• Report: #538015

Complaint Review: phentermineNY.com

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  • Submitted: Fri, December 11, 2009
  • Updated: Fri, December 11, 2009

  • Reported By: reese — morgantown West Virginia United States of America
phentermineNY.com
Internet United States of America

phentermineNY.com PHENTREAMINE.COM They say they will send you prescription Phentermine and then send you hoodia!! Internet

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They state in their FAQ, completely different or contradicting info. They say they will contact your doctor but then dont even try and send you a non-prescription but charge you the prescription price. If you open it, you have been ripped off!!


Here is my converation with their "lovely" online chat person. I was stubborn enough to get a "refund" (supposedly) but I guess they just act rude to other ppl and tell them that they cant have any money back! They need to be shut down!


Please wait. A representative will be with you shortly.
One moment please...

.....5pt; COLOR: #303030; LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'">
We apologize for the delay. A representive will be with you shortly.
larissa says:
 
I ordered Phentermine and ended up with Phentreamine. This is not what I ordered
Joe says:
 
Hello larissa. My name is JOE how can I help you?
larissa says:
 
My order came today and is not what i wanted. i wanted phentermine. not phentreamine.
Joe says:
 
I apologize may I have your order number please ?
larissa says:
 
yes...one second
larissa says:
 
49181
larissa says:
 
hello?
Joe says:
 
May I have your full name and dob please?
larissa says:
 
larissa a mercer
larissa says:
 
10 24 1980
Joe says:
 
I see that you ordered a prescribed medication. Did you send us the prescription?
larissa says:
 
no. I was told that there would be a phone call to my doctor to make sure it was okay and then my order was approved.
Joe says:
 
We call your doctor after we receive the prescription.
Joe says:
 
and thats only to verify the prescription.
larissa says:
 
Well my doctor would have approved it and I can just go to an appointment next week and get another prescription without having to have this fake stuff. I did not place an order for something that was not the REAL thing and would not waste my money
Joe says:
 
ok if your Dr. will approve if you can just please give your Dr. a call and ask if he/she can send us the prescription and we can schedule an exchange
larissa says:
  no.
This quote is right off your order page..... The associate will contact the physician you provided in the medical questionnaire to request the medication you selected. This was not done. This bottle is not opened and I want my money back. If I wanted to pay for a dr visit I would have done that in the first place and will be doing that in the future.
Joe says:
 
one moment please
larissa says:
 
I have also been charged a 9.95 case handling charge that is done only with scheduled III and VI and V drugs. I received this fake product that is not a narcotic and was still charged this fee. this is fraud
larissa says:
 
I want my money back into my bank account.
larissa says:
 
I have copies of all documents on the page I ordered from as well as copies of this conversation. I have my degree. Im not some idiot off the street. If we need to go to court and I need to sue, I will. All I wanted was my medication and was cheated. Im assuming you dont usually run into people with intelligence that dont know that they are getting cheated
Joe says:
 
Schedule III-V drug orders require the consumer or the physician to first send us the original prescription with verifiable prescribers information. ....off of terms and conditions
Joe says:
 
...If the physician does not approve my prescription within 3-5 business days, I understand that my order will be substituted with the #1 non- prescription product for weight loss, sleep, anxiety, and/or sexual enhancement.
larissa says:
 
When you place an order at PhentermineNY.com, you will receive phenomenal service and low pricing on all prescription and non-prescription items. 1. An associate case advisor will be assigned to process your order. The associate will contact the physician you provided in the medical questionnaire to request the medication you selected. It is imperative that the physicians contact information is accurate to avoid any delays in processing your order. 2. Once we receive approval from your physician and all of the medication's condition requirements have been met, your medication will be filled and shipped the same day to you by our US licensed Pharmacy.
larissa says:
 
This contradicts that statement. If we need to do it this way, we will. Or you can refund my money and Ill be glad to send this crap back
larissa says:
 
We will notify you if there is a problem with your order. If you do not hear from us, you may assume that your order was properly submitted and is being processed. You will receive a confirmation E-mail once your order has shipped. I was not contacted of ANY problem
Joe says:
 
Because the terms that were accepted by you, by you agreeing to the substitution you gave the authorization.
Joe says:
 
We can go ahead and place an exchange or give a partial refund.
larissa says:
 
Im finished with this. Am I getting my money back now or through the court later? That's all I need to know
Joe says:
 
I wont be able to refund the shipping and handling
Joe says:
 
again i can give the refund for the item
larissa says:
 
Well there should be no 9.95 handling since it was not a scheduled drug that I was given
Joe says:
 
I understand and agree to the non-refundable processing fee of $9.95. The service charge and any shipping charges or return shipping costs are non-refundable (Including all refused and unaccepted packages). .... terms and conditions
larissa says:
 
I just need an answer to my question. ...What exactly do you plan on refunding? The exact amount? And how early can I expect that in my account? And, that is not saying that I am not looking into pressing charges
Joe says:
 
for the partial refund we have two options
Joe says:
 
i can refund $40.00 and still give you the opportunity to keep the product
Joe says:
 
it is a great product only difference is you will take 2 instead of 1 each day. and it will suppress your apettite and increase your metabolism and energy.
Joe says:
 
As long as you take it on a daily basis within 5-10 days you will feel results
larissa says:
 
option 2
larissa says:
 
I can buy hoodia and green tea for about 10 bucks
Joe says:
 
2nd option is that we can credit only for the price of the item which would be $99.95.
larissa says:
 
great idea
Joe says:
 
Yes you could, but it wouldnt give you this same product. And this is our number 1 non-prescription product.
Joe says:
 
We are not sending you just anything.
larissa says:
 
option 2 works.
Joe says:
 
thats fine can you please hold while i process your refund?
larissa says:
 
im here
Joe says:
 
Has this package been opened
larissa says:
 
the bottle has not
Joe says:
 
RMA #47848907957
Joe says:
 
please write this number on the outside of package
Joe says:
 
you will receive an e-mail to confirm the return and will give you the address where to return it to
larissa says:
 
Ill call my bank.
Joe says:
 
it will be shown within 3-5 business days once we receive the package


This report was posted on Ripoff Report on 12/11/2009 05:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/phentermineNYcom/internet/phentermineNYcom-PHENTREAMINECOM-They-say-they-will-send-you-prescription-Phentermine-an-538015. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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