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Report: #870686

Complaint Review: Philippine Air Lines - Internet British Columbia

  • Submitted:
  • Updated:
  • Reported By: standupguy — Nanaimo British Columbia Canada
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  • Philippine Air Lines Vancouver International Airport Internet, British Columbia United States of America

Philippine Air Lines Philippine Air Lines cancels ticket at check-in Internet, British Columbia

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I purchased a domestic airline ticket for my fiancee on line from the Philippine Airlines (PAL) website in British Columbia. I received my copy of this ticket and read through it carefully. All was in order, yet when my fiancee presented the ticket at check-in, the PAL agent canceled the ticket since she did not have the VISA card or photocopies of the card with her.  This was impossible for her since I am in Canada and she is in the Philippines. This policy of PAL existed on their Philippine website and not on the one I used to purchase this ticket from Canada. I received no notice of this policy and my fiancee had her passport with her. She was forced to buy another ticket. I sent 2 emails to the PAL refund email address I was given by PAL staff in the Philippines. They never sent any replies or gave any explanation why I was not informed of this requirement.

This report was posted on Ripoff Report on 04/19/2012 03:36 AM and is a permanent record located here: https://www.ripoffreport.com/reports/philippine-air-lines/internet-british-columbia-/philippine-air-lines-philippine-air-lines-cancels-ticket-at-check-in-internet-british-co-870686. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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