- Report: #1104073
Report - Rebuttal - Arbitrate
Complaint Review: Philippine Airlines
Philippine Airlines3F Mezzanine PNB Financial Center Pres. Diosdado Pasay, Select State/Province Philippines
Philippine Airlines This airlines has no compassion for people who are taken off the plane by the government. Pasay Philippines
*Author of original report: Here is the Rub!
*Consumer Comment: And there it is...
*Author of original report: The smog of Manila is affecting the workers!!!
*Author of original report: What a joke of a response, by PAL!
*Consumer Comment: The reason
*General Comment: Qualify...
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This airline has zero compassion for its travelers. On the 24th of Oct, my wife and I were scheduled to leave Manila at 8PM. We arrived early thinking we could check in and have a nice meal before we left. However, we were informed that the rules had changed and since I didn't have an exit clearance we would have to re-book our flight and obtain this clearance. Philippine Immigration would not even consider an exception. After getting our bags off the scheduled flight, we were directed to Philippine Airlines for re-booking. That's when the financial nightmare started. I have re-booked flight in the USA before, but I have never been charged such extreme re-booking fees like I got from Philippine Airlines. My initial one way ticket cost was $1300US and I paid an additional $100 for an exit row seat. The CSR for Philippine Airlines calculated the following re-booking fees for two one way tickets; $500US ($250 ea), exit row seats another $100US, another $22 for airport fees, exit clearance for my wife ($5US). Total costs for re-booking came to $799US and then I needed to obtain a hotel for two nights.
The night manager was asked by the CSR is some of the fees could be waived and after he looked over and saw that I was a foreigner he said NO. Based on the above information, this is what I experienced, excessive re-booking fees and a racist filipino ticket supervisor.
This report was posted on Ripoff Report on 12/03/2013 03:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Philippine-Airlines/Pasay-Select-StateProvince-1308/Philippine-Airlines-This-airlines-has-no-compassion-for-people-who-are-taken-off-the-plan-1104073. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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