Report: #1344786

Complaint Review: PHOENIX TRANSPORTATION SERVICES, INC. - LAS VEGA Nevada

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Ripoff Report is Xcentric Ventures

Submitted: Wed, December 21, 2016
Updated: Thu, December 29, 2016
Reported By: A_I — Nashville Tennessee USA

Author Confirmed

Why?

PHOENIX TRANSPORTATION SERVICES, INC. 3160 S. VALLEY VIEW BLVD. #205 LAS VEGA, Nevada USA

Phone: (844)305-6153
Web: http://www.phoenixtransportationser...
Category: Moving Companies

PHOENIX TRANSPORTATION SERVICES, INC. Moving Scam -Didnt show up although paying the deposit. LAS VEGA Nevada

*UPDATE Employee: Responce to Not picking Customer up, although they made a deposit.

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I would like to report PHOENIX TRANSPORTATION SERVICES, INC. as scam.

Company: PHOENIX TRANSPORTATION SERVICES, INC.

WEB: http://www.phoenixtransportationservices.com

PHONE: Erika (844)305-6153 EXT. (702)940-7981 / Mark Samson (702)490-7900

I paid a deposit of $100 in advance (Dec 13) and set an appointment on 19 as moving date but they didn't show up.

I called and texted many times on the day, however, they kept ignoring.

What was weird is that Erica who is the rep said that 17 or 18 would be the best for pickup and we agreed to set the appointment on 18 but the manager, Mark texted me just 2 days before the moving date that the appointment is actually on 19. I was confused.

Also Mark called me on 13 that they could not proceed with my credit card which had no problem and asked my debit card instead to get the money immediately.

I got their estimate but contract sheet. I thought they needed to check my items on the moving date and then would like to have an agreement with signature.

Report Attachments:

This report was posted on Ripoff Report on 12/21/2016 08:15 PM and is a permanent record located here: https://www.ripoffreport.com/reports/phoenix-transportation-services-inc/las-vega-nevada-89102/phoenix-transportation-services-inc-moving-scam-didnt-show-up-although-paying-the-depo-1344786. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:

0Author

1Consumer

0Employee/Owner

#1 UPDATE Employee

Responce to Not picking Customer up, although they made a deposit.

AUTHOR: Phoenix Transportation Services - (USA)

SUBMITTED: Thursday, December 29, 2016

POSTED: Thursday, December 29, 2016

Our customer (Akiko) was informed that we had a three day window to pick up her items. She changed the date three different times because she had stated that she needed more time to pack. We were not able to accommodate the last date change so we refunded her $100 deposit and apologized for not being able to hold our truck there any longer. There was a small language barrier and we apologize for any confusion. We did our best and hope that our response explains this situation more accurately. We are a company with the BBB, have no compaints and amazing google reviews. We have never had a problem and wanted to clear up our record.

Mark Samson

General Manager

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