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Report: #1303222

Complaint Review: PhoneBurner.com - Ladera Ranch California

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  • Reported By: Jay — boynton beach Florida USA
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  • PhoneBurner.com 999 Corporate Drive, #255 Ladera Ranch, California USA

PhoneBurner.com Phone Burner Deceptive Company, John Rydell is a liar, Dialer System runs double the amount of minutes so they can charge you more money more often Ladera Ranch California

*Author of original report: PhoneBurner Aims to Satisfy Customers / A Fair Company

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 I was dealing with a company (phoneBurner.com )who charges you to use their dialer system services. You can either pay full price which they overcharge to have unlimited minutes to make phone calls with their dialer system or you can pay per minute. The only problem with the paying per minute is that the minutes run double the amount of time that is actually spent on the phone. For example, when you make a phone call if you're speaking with somebody for five minutes they will charge for double that amount of time it will say that you were on the phone for 10 minutes when you were only on the phone for five minutes.

They do this so that your minutes can run up faster so that they can charge you again and again more often. I noticed that I'm getting charged every few days as opposed to being charged once a month. When I try to address this issue to them they told me that they went to their programmers and their programmers told them that there was nothing wrong with the system, they wouldn't even run tests with me. Which I've done several tests to prove that they're charging you for more minutes then you're actually using. When I try to provide them the proof and for somebody to resolve this matter they continue to ignore me and canceled my service.

Nobody will return my call and nobody will run tests with me so that I can show them that there is a major error in their system. I believe they do not want to test this because they know that they will be proven that there minutes are running more than it should be ran. To any other customers out there who use PhoneBurner.com I would strongly suggest to test the system yourself and to go with another company. If you're using the pay per minutes Option, it will charge you double the amount of time that your actually using the service because they want you to pay more money more often. Buyers beware of the deceptive programming system. It is a total rip off.

This report was posted on Ripoff Report on 05/02/2016 06:30 PM and is a permanent record located here: https://www.ripoffreport.com/reports/phoneburnercom/ladera-ranch-california-92694/phoneburnercom-phone-burner-deceptive-company-john-rydell-is-a-liar-dialer-system-runs-1303222. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 Author of original report

PhoneBurner Aims to Satisfy Customers / A Fair Company

AUTHOR: - ()

POSTED: Sunday, May 15, 2016

 I am writing a POSITIVE review and would like to retract the previous statements that have been presented before. It is too bad that ripoffreport.com does not allow you to have your statements removed without having to pay a significant fee for it. However, I am rewriting because we have resolved the issue with PhoneBurner. The billing system for the minutes has been addressed to us on how they bill for their pay per minutes option. Even though we don't agree on how the minutes should be billed, it is still considered fair as to how they do their billing. In my opinion the best option to get would be the unlimited minutes as you won't need to worry about losing any minutes with that option. At the end of the day they are who they say they are which is a company that provides excellent Automatic dialing services. Our company alone has increased their sales revenue by at least 300% from using their system. We are very satisfied with the end results. We would like any readers to please disregard the previous statements that has been presented against PhoneBurner. Had they have resolved this issue with us sooner than those statements would've never been posted online. But what's done is done and we have resolve the issues so please disregard previous statements. If you were looking for an honest and fair Dialer company I would strongly recommend to try the PhoneBurner system as they have so many different options to make outbound calls much easier to do. Plus there is no contract you can cancel at any time with no penalties. He will definitely see an increase in your business revenues. Profit is what makes everybody happy so give them a chance to make you happy. Thanks again PhoneBurner for resolving this issue with us you really know how to aim to please.

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