• Report: #10885

Complaint Review: photopoint.com

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  • Submitted: Mon, January 07, 2002
  • Updated: Wed, February 27, 2002

  • Reported By:las veags nv
photopoint.com
Nationwide U.S.A.

photopoint ripped me off not once but twice!!

*Consumer Suggestion: Possible way to get your money back from Photopoint.com

*Consumer Suggestion: Possible way to get your money back from Photopoint.com

*Consumer Suggestion: Possible way to get your money back from Photopoint.com

*Consumer Suggestion: Possible way to get your money back from Photopoint.com

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i had photpoint for FREE... then they started charging.. when they first sent out the annoucnements that we had to pay i wasnt to happy but i signed up for their "special" for ppl who signed up before a certain date.. that special was for $9.95.. well.. when my credit card charges came in i was charged $19.95.. and when i contacted them i was told that they didnt process my account in time for the $9.95 special and i was being charged $19.95 for an anual fee.. i was pissed but what was i going to do??

now... photopoint is gone.. is this legal?? it hasnt been one year?? what can we do??

tell me where to sign to get my money back and to help others and ill do it.. plez!!

ann

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This report was posted on Ripoff Report on 01/07/2002 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/photopointcom/nationwide/photopoint-ripped-me-off-not-once-but-twice-10885. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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Updates & Rebuttals

#1 Consumer Suggestion

Possible way to get your money back from Photopoint.com

AUTHOR: Mike - ()

If anyone has charged the fee to their credit card (mastercard or visa) for Photopoints service,
you should contact your credit card bank immediately, to dispute the charge.

However, you must contact them within 60days of the transaction date, and you can request a "chargeback" for non-reciept of services. Your credit card company needs a written letter. Then, they can credit your acct and "chargeback" the amount to Photopoints credit card merchant bank.

If it is over 60 or under 90days, you could request a "claim or defense" chargeback, but that may or may not work.

I worked in a credit card customer service department, so I know that you can dispute charges on your account (with valid reasons).

Mike
Respond to this report!
What's this?

#2 Consumer Suggestion

Possible way to get your money back from Photopoint.com

AUTHOR: Mike - ()

If anyone has charged the fee to their credit card (mastercard or visa) for Photopoints service,
you should contact your credit card bank immediately, to dispute the charge.

However, you must contact them within 60days of the transaction date, and you can request a "chargeback" for non-reciept of services. Your credit card company needs a written letter. Then, they can credit your acct and "chargeback" the amount to Photopoints credit card merchant bank.

If it is over 60 or under 90days, you could request a "claim or defense" chargeback, but that may or may not work.

I worked in a credit card customer service department, so I know that you can dispute charges on your account (with valid reasons).

Mike
Respond to this report!
What's this?

#3 Consumer Suggestion

Possible way to get your money back from Photopoint.com

AUTHOR: Mike - ()

If anyone has charged the fee to their credit card (mastercard or visa) for Photopoints service,
you should contact your credit card bank immediately, to dispute the charge.

However, you must contact them within 60days of the transaction date, and you can request a "chargeback" for non-reciept of services. Your credit card company needs a written letter. Then, they can credit your acct and "chargeback" the amount to Photopoints credit card merchant bank.

If it is over 60 or under 90days, you could request a "claim or defense" chargeback, but that may or may not work.

I worked in a credit card customer service department, so I know that you can dispute charges on your account (with valid reasons).

Mike
Respond to this report!
What's this?

#4 Consumer Suggestion

Possible way to get your money back from Photopoint.com

AUTHOR: Mike - ()

If anyone has charged the fee to their credit card (mastercard or visa) for Photopoints service,
you should contact your credit card bank immediately, to dispute the charge.

However, you must contact them within 60days of the transaction date, and you can request a "chargeback" for non-reciept of services. Your credit card company needs a written letter. Then, they can credit your acct and "chargeback" the amount to Photopoints credit card merchant bank.

If it is over 60 or under 90days, you could request a "claim or defense" chargeback, but that may or may not work.

I worked in a credit card customer service department, so I know that you can dispute charges on your account (with valid reasons).

Mike
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What's this?
Report & Rebuttal
Respond to this report!
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