- Report: #1091015
Report - Rebuttal - Arbitrate
Complaint Review: Physicians Weight Loss Center
Physicians Weight Loss Center6945 Oakland Mills Rd Columbia, Maryland USA
Physicians Weight Loss Center False advertisement, failure to deliver results, and refused refund for services not rendered Columbia Maryland
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I found a coupon on Living Social for Zerona laser treatments so I called the center to make an appointment. I spoke to a woman by the name of Carolyn who spoke with me about Zerona, showed me before & after pictures, and gave me information on what I need to do during the duration of my treatments (which included eat a low calorie diet, exercise, drink plenty of water, and cut out alcohol). I was already doing these things so it wasn't much of a lifestyle change for me.
Anyway, she honored the discount and scheduled my appointments. She said I needed a minimum of 6 treatments to show results but another 3 treatments would increase my satisfaction by 85%. So I ended up paying $1100 for these 9 treatments. Overwhelmed with excitement and not realizing it at the time but I was never given a copy of any of the paperwork that I signed, which probably stated company policy.
I went for 6 of my treatments (which was the minimum) and on that last treatment I told one of the ladies that due to a funeral on the following Monday, a mandatory work meeting the following Wednesday, and my work hours the following Friday I was unable to make my last 3 appointments. I asked that they change my appointment time so I didn't have to miss but they said they were fully booked and unless someone cancelled they couldn't do that. So then I requested that they refund me the money for the last 3 treatments, which was an extra $375, since I wouldn't be able to get them. Carolyn then told me that there are no refunds after the payment was made and they are not obligated to reschedule once the schedule is made.
So not only did I lose $375 BUT the 6 treatments that I did get did not work at all! I followed the exact directions I was given and there was absolutely no change in my body. I didn't lose even 1 pound and I was not even an inch smaller in the area being treated. I thought for a second maybe it was because I didn't get the extra 3 treatments but my boss also bought 9, received all of his treatments, and he didn't see any results either. Please do not fall for this false advertising as I did because now my boss and I are both out of $1100.
This report was posted on Ripoff Report on 10/10/2013 03:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Physicians-Weight-Loss-Center/Columbia-Maryland-21045/Physicians-Weight-Loss-Center-False-advertisement-failure-to-deliver-results-and-refuse-1091015. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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