• Report: #1047951

Complaint Review: Picstar llc

  • Submitted: Thu, May 02, 2013
  • Updated: Thu, May 02, 2013

  • Reported By: anonymous12 — Los Angeles California
Picstar llc
925 B Street. San diego, California USA

Picstar llc This is company is a fraud San diego California

*Author of original report: Its all a Lie

*REBUTTAL Owner of company: Untrue and defamatory

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I first started with the company i spoke with the owner of the company jason. He is a liet from the beginning. He has add on craigslist stating that if you sign up to seo market the ppc wopuld be free. He stated that the add was outdated. He was suppose to charge me after 1 month but then he charged me after 10 days that i signed with him and he did not do an work for the money. He told me that he was going to give back the overcharging and next time when he charges he will send an invoice beforehand. He charged me again 15 days later and he did not send me an invoice,

Be carful with these guys they do not know how to do any seo and ppc marketing they just take your money. They charge your crdit card with out your permission. They are a fraud company i will be talking to the better business bureau.

This report was posted on Ripoff Report on 05/02/2013 09:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Picstar-llc/San-diego-California-92101/Picstar-llc-This-is-company-is-a-fraud-San-diego-California-1047951. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Its all a Lie

AUTHOR: anonymous12 - ()

He is lying about everything that he is saying. Do not trust this company. They never did an jeyword analysis for my business, He called me and said that i should pick the keywords. If i wasnted to pick the keywords myself why do i need to pay them to do ppc for me. This company should not be in buisness.

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#2 REBUTTAL Owner of company

Untrue and defamatory

AUTHOR: Picstar LLC - ()

For the client above to pronounce our company and service as fraud is defamatory.   He provided us signed authorization to charge his credit card for services, and acknowledged and agreed to the particulars of the service.  Further, he was informed via phone and email, how both SEO and PPC work.  He was also provided weekly reports throughout the short time frame we ran his campaign. 

Ultimately the results his company experienced is due to the limitations he imposed on his own campaign.

First off, he was a client for a mere 1 ½ months. 

The nature of SEO requires a commitment of 3 to 6 months in order for efforts to be recognized by the Search engines, and indexed as relevant search results.  This fact was explained to the client on numerous occasions.

Our policy is whitehat, legitimate methods to build relevancy and quality results.  The client’s impatience with legitimate methods is indicative he hoped we would game the system.  It should be noted, that by doing so, will impact any SEO efforts negatively and blacklist your business site from Search Engines completely.  Which again, was explained to the client.

Regarding his PPC campaign, the client authorized a 600/month spend, which equates to $20/day.   In this case, PPC results will be limited due to the budget.  He was informed of this budget limitation but still authorized us to go ahead. 

We provided all keywords with a thorough analysis of the estimated cost and their competitiveness.  Each step was authorized by the client before going live.  Reports were provided, and also available on his analytics account.  His campaign was fully transparent, and evidence of work completed was always provided. 

Yet, even with the low daily spend, we still were able to achieve incredible traffic results considering the limitation.  Unfortunately, the client was unable to convert the prospects through is website, and therefore blamed our service as the cause.

It’s obvious the client expected overnight results, and failed to realize his own lack of commitment to marketing.  His need to place blame unfortunately falls on our shoulders.  However I find it unduly for him to defame our company and threaten further action when he did not allow the SEO to mature, limited his own PPC efforts and agreed to the detailed terms of his own accord. 

All the above can be verified through reports, emails and signed documentation. 

Please take the time to contact us, so we may provide an extensive list of references who will dispute this person’s claims. 

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