- Report: #458710
Report - Rebuttal - Arbitrate
Complaint Review: Pinnacle And ADT
Pinnacle And ADThttp://pinnaclesecurity.com/ Colorado Springs, Colorado U.S.A.
Pinnacle And ADT Scam The bait and switch Colorado Springs Colorado
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May 09, I get a letter from ADT about how I sent my payment to the wrong place. I call them up to tell them I don't have service with them and that's how I found out they sold my contract to ADT. I attempted to cancel my contract but was told I would be charged over 700 dollars if I did. I went with Pinnacle specifically because of the poor ADT monitoring service. I was paying an additional 10 dollars more per month for the service with Pinnacle which has carried over and now I'm paying it to ADT. I had no cancellation fees at the time I cancelled ADT service and now I'm going to be charged over 700 to cancel now since I signed a contract with Pinnacle. I'm not sure how this can even be legal. I know there are contract laws that apply to mergers but this is ridiculous and a scam. Pinnacle knew they were going to sell to ADT and were just scamming me to pay an additional $10 per month and a renewed contract that I now can't break without cancellation fees to ADT. I was sold a contract by Pinnacle specifically because I am completely unsatisfied with ADT and now they are monitoring me for more than I was originally paying in the first place.
I would avoid pinnacle and ADT. I filled a claim with the BBB on ADT try try and get my service canceled without paying the cancellation fees but they just regurgitated contract law to justify the scam that took place. The reason I bring ADT in to this with such disgust is because of the way that they handled my case when approached by the BBB. Each time they said that they attempted to contact me but was unsuccessful. I have caller ID and an answering machine and at no time did they attempt to call me, although they continued to claim such. I told the BBB that I would provide phone records. Fact is nobody cares about this scam because I guess its legal. Buyer beware!
Colorado Springs, Colorado
This report was posted on Ripoff Report on 06/04/2009 05:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pinnacle-And-ADT/Colorado-Springs-Colorado-80922/Pinnacle-And-ADT-Scam-The-bait-and-switch-Colorado-Springs-Colorado-458710. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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