- Report: #1006978
Report - Rebuttal - Arbitrate
Complaint Review: Pinnacle Automotive Protection
Pinnacle Automotive Protection103 North Main Street Dupo, Illinois United States of America
Pinnacle Automotive Protection I anted to cancell coverage after two weeks. Company made an unauthorized charge to my Visa card for payment. Called company, a supervisor named Brad belittle me over the phone when I told him I no l Dupo, Illinois
*UPDATE Employee ..inside information: Rebuttal to complaint #1006978
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A week later or so later, I decided I really could not afford the premium. I called the office and my salesman answer the phone. He is very good in his job. He talked and talked and told me he could lower my monthly premiums. I said okay.
But, after I hung up, I decided I have no chance against the people when trying to cancel this coverage. They well trained in how to persuade you. So I decided I would not pay the monthly installment and my coverage would be cancelled.
But, to my surprise, the had charged the installment to my Visa without my permission. I called today inquire about this charge and to cancel my coverage. I thought I was prepared because of the first attempt to cancel. But I was wrong.
A supervisor named Brad spoke to me. I let him talk then I said I want to cancel. I do not want the coverage. He asked me why. I repeated my previous statement. He said I would be sorry when the transmission goes out on my vehicle. i said let me be sorry.
He proceeded to tell me he lower my premium even lower if this was a financial problem. i repeat my previous statement again. At this point he started yelling at me and trying to talk over me.
He accused me of filing a claim and now want to cancel. I told him I have not file a claim. Then he asked me very sarcastically, Why did you apply for the coverage in the first place? Finally, after spending over thirty minutes on the phone, he finally told me I had to send a signed cancellation letter and an odometer statement and if would take six to eight weeks to received a refund if any.
This report was posted on Ripoff Report on 01/31/2013 05:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pinnacle-Automotive-Protection/Dupo-Illinois-62239/Pinnacle-Automotive-Protection-I-anted-to-cancell-coverage-after-two-weeks-Company-made-1006978. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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