• Report: #844213

Complaint Review: pinzoo.com

  • Submitted: Fri, February 24, 2012
  • Updated: Thu, March 08, 2012

  • Reported By: CARMEN — salt lake city Utah United States of America
pinzoo.com
146 N Central Ave Sui, Glendale, California United States of America

pinzoo.com PINZOO...HORRIBLE CUSTOMER SERVICE. Glendale , California

*Author of original report: PINZOO DID CARE ... I WANT TO TAKE AWAY MY REPORT.

*REBUTTAL Owner of company: From the President of company

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I ordered through Pinzoo.com a time card for my simple Mobile cell phone, because my cell phone was dead, I had purchased once before on this site, and I didn't recall having such a hard time to get the REUP # send via text to my cell phone. When I placed the order it wasn't a message warning me, that if I didn't have another phone open to confirm the transaction ( later on they said because it was first time, which also it wasn't my case either) I wasn't going to be able to get those minutes added to my account. But wow, they charged immediately to my visa the $40.00, but when I got the message thank you for your purchase, now they said that THEY needed to confirm it via phone...( I was where? my cell phone is dead!!)...so anyway, I went   to PINZOO.com again, and CHAT LIVE to Hank, he said, I can't do anything, you need to call customer service in order to cancel. [continued below]....
.......( again!!!, how am I supposed to call, if I do not have a line in my cell, because that was the number one reason I purchased time from you!! pinzoo?)..., he said, oh! Carmen, I see you have your PIN ready in your pinzoo account..have you ever logged in and check your new pin? I said no, and the he said go ahead, is ready, so I did, guess what...my pin wasn't there!!!it was the old one I purchased a year ago, but then I went to my wells fargo and the $39.40 plus another $1.00 extra fee ( it supposed to be discounted but no, they charge you a dollar extra besides your "discounted price" NOT.)...I chat live with another pinzoo agent named Matty, she said Hi Carmen how can I help you? I explain the whole problem, she didn't respond...I wait for 10 minutes...or more...Its being like that the whole day...it is almost  5 pm my time...I had so many calls to do...and this really really made my day worse. I wont ever buy from this site ever again. :( I hope you don't either. 

This report was posted on Ripoff Report on 02/24/2012 04:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/pinzoocom/Glendale-California-91202/pinzoocom-PINZOOHORRIBLE-CUSTOMER-SERVICE-Glendale-California-844213. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

PINZOO DID CARE ... I WANT TO TAKE AWAY MY REPORT.

AUTHOR: CARMEN HERNANDEZ - (United States of America)

I am a person that I like to be fair, and honestly I did not expect Pinzoo would have called me. But they did, a very nice lady named Claudia showed me that they do care for my business, they apologize for the incident, and they said they were going to make things better, and make sure they were going to let customers know they need to have an open line to verify if the owner of the debit card was the right one. They explained me that was for my security but they kindly apologize. So points back to PINZOO.COM. No company is perfect, what makes the difference from a bad company to a good one, is that they try to fix any inconveniences and personally that is rare in internet shopping... :) WOW. THANK YOU PINZOO.
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#2 REBUTTAL Owner of company

From the President of company

AUTHOR: Pinzoo.com - (U.S.A.)

Dear author and readers,

I am the President of the company and I am writing in response to your recent post regarding the difficulty he encountered in receiving your minutes. Firstly, I would like to apologize for any inconvenience this may have caused you.

We take extra safety precautions to insure that the purchases made on our site are made by the actual credit card holders. If you received a message about our representatives having to contact you, there must have been an issue with your payment where the bank did not approve the initial transaction. It is also possible that the information entered did not match the information you had with your issuing bank. This may have partially been the reason for the delay in your order.

Most companies will validate your credit card by authorizing the entire amount by placing a hold on your available credit which in your case this would have been $39.40 - we don't do that. We validate your credit card information for the minimum amount of $1 which goes back into your account within 2-3 days and does not appear if the final charge goes through. If you check your credit card account now, you will see that it was refunded to you.

Our customer approval process has saved shoppers tens of thousands of dollars in unauthorized transactions and has stopped thousands of fraudulent activities. These extra systems were put in place to protect our members, not to cause them hardship and to make it difficult for them to make purchases on our site. 

Yours Truly,
Edwin Janaslani, President.
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