- Report: #778478
Report - Rebuttal - Arbitrate
Complaint Review: Pioneer Auction Gallery
Pioneer Auction Gallery14650 Southeast Arista Drive Portland, Oregon United States of America
Pioneer Auction Gallery is Knowingly Selling Fakes & Reproductions, Representing These Items As Authentic Misleading Bidders & Offer No Help!!! Portland, Oregon
*Consumer Comment: Pioneer Antique Gallery
*REBUTTAL Owner of company: Did you know Rip-Off Report Allows Slander & will NOT Remove it Unless you PAY *EDitors comment to this rebuttal. Ripoff Report has always had a uniform policy to NOT remove reports. Ripoff Report has been offered more than $50,000 to remove just one report, these offers are always turned down. Ripoff Report has spent millions of dollars to NOT remove reports, and defending the consumers First Amendment Right to Free Speech and for them to able to remain anonymous and not reveal who they are.
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I called and emailed the company several times. The company never responded to any of my emails. When I called, I was told that me getting fake items is not their fault and that I should look more closely at photos before I bid. I explained to the very rude gentleman that unless you physically handle certain items you cannot tell they are fake. He then told me that is not their problem and that they offer NO REFUNDS and if you attempt a charge back they have in their terms and conditions that they will levy a fee of $1,000.00 against you and send you to a collection agency.
Consumers are protected under both state and federal laws and charging a consumer a fee for a charge back is not even legal. I have dealt with many honest auction houses, Pioneer Auction Gallery is not one of them, and have never seen a disclaimer like this auction house. If you need to add to your terms and conditions that you will charge an astronomical fee for a charge back that leads me to believe they have many people that try and return items due to them being fake.
The company will use words like "Rare" or "Hard To Find" when describing items. Most of the items are fakes and reproductions made to intentionally mislead the buyer/bidder when they view it in photos. They have very vague descriptions, which is done so they can tell the bidder that they never said it was real. Since when is a reproduction "rare" or "hard to find"??
In conclusion, I feel Pioneer Auction Gallery intentionally misled me, lied to me, and committed fraud. The knowingly sold me fake/reproduction items as authentic. When informed of this, they become rude and are not willing to help in any way. They just keep mentioning they offer no refunds, and if you do a charge back you will be sent to collections for a $1,000.00 fee that is in their terms and conditions. I have contacted the BBB and the Oregon Attorney Generals Office and they are looking into the matter.
If any fee is levied against me I will be suing this company. The other complaint against the company, before my complaint, is 100% accurate and correct. If the owner makes a rebuttal on this complaint it will be full of lies just like her last rebuttal against the first complaint. I am not a competitor or a local person trying to defame this auction company, I am just a consumer, a collector, that has been severely wronged by this company, have been ripped off and Pioneer Auction Gallery refuses to help me in any way.
I WOULD NOT BID ON ANY OF THEIR AUCTIONS AND SPREAD THE WORD TO YOUR FRIENDS AND FAMILY. THIS WILL SAVE MANY PEOPLE THE HEADACHE AND TROUBLE THAT I AM GOING THROUGH JUST SO I CAN GET MY MONEY BACK FOR A BUNCH OF "MADE IN CHINA" REPRODUCTIONS THAT THEY SOLD TO ME AS AUTHENTIC!!! BIDDER/BUYER BEWARE!!!! YOU HAVE BEEN WARNED!!!!
This report was posted on Ripoff Report on 09/19/2011 09:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/Pioneer-Auction-Gallery/Portland-Oregon-97267/Pioneer-Auction-Gallery-is-Knowingly-Selling-Fakes-Reproductions-Representing-These-It-778478. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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