• Report: #952964

Complaint Review: pioneer military lending

  • Submitted: Tue, October 09, 2012
  • Updated: Fri, October 12, 2012

  • Reported By: SGT H — Frederick Maryland United States of America
pioneer military lending
Internet United States of America

pioneer military lending Not willing to help a Soldier getting medically discharged that had to adjust allotment. Internet

*UPDATE Employee: Pioneer Services, a Division of MidCountry Bank

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I had to lower my allotment to Pioneer due to financial hardships to include being geographically separated from my wife and child and supporting them 100% financially and I am in the rating phase of the medical evaluation board process pending medical retirement for service connected disabilities related to combat. I contacted pioneer to let them know my change in status and I requested the paperwork for the loan forgiveness insurance I had purchased with the loan. This was in April 2012 and since then I have received numerous threatening emails, phone calls to my family, overdrafts to my bank account, emails with erroneous statements, and now calls to where I used to work.

I have yet to receive the insurance information and I am still paying them $200 per month by allotment. I have sent emails to have them stop calling me and only correspond via email or us mail and have been ignored. They have left brief voicemails and can't even get my rank right. I have tried to work with them and have stated my situation many times yet, the harrasment continues. I have never had so many problems with a business before and strongly recommend that this company be black listed from doing business until they can follow through helping medically separating Service Members instead of continuing to threaten and harass them in times of crisis.

This report was posted on Ripoff Report on 10/09/2012 03:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/pioneer-military-lending/internet/pioneer-military-lending-Not-willing-to-help-a-Soldier-getting-medically-discharged-that-h-952964. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Pioneer Services, a Division of MidCountry Bank

AUTHOR: Customer Advocate - Pioneer Service - (United States of America)

This is the Customer Advocate at Pioneer Services, MidCountry Bank.  I just noticed your post regarding Pioneer Military Lending and wanted to respond immediately.  Our organization and its 300+ team members around the country are committed to helping our customers and military families at all times, as we have for over 25 years.
 
I apologize that you have not received the information you requested, and if you feel that our customer service representatives were not able to assist or did not treat you in a courteous manner.
 
While I am not familiar with the specifics of your account, I would encourage you to contact Fred C., one of our senior customer service representatives at 1-800-538-4233 and he will be able to assist you. Thank you for being a valued customer of Pioneer Services, and for your service to our country.
 
Customer Advocate
Pioneer Services - MidCountry Bank
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