- Report: #1049296
Report - Rebuttal - Arbitrate
Complaint Review: Pioneer Military Loans
Pioneer Military LoansPO Box 10487 Kansas City, Missouri USA
Pioneer Military Loans Refused a refund and extra payments drawn off of account!!! Kansas City Missouri
*UPDATE Employee: Customer Service...
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I am a Soldier currently stationed at Ft. Hood and a Pioneer Military Loans customer for many years. I have never missed a payment and rarely if ever call customer service for anything but when i did i was treated terribly. I asked to cancel the debt protection that was an optional purchase as it would not help a retiring Soldier. I asked for the balance to be returned to me as the contract stated i could and everything was fine. I later recieved a phone call from the lady who did this for me and said she made an error and put the balance on the loan after i specifically asked for it to be refunded to me and she stated i would recieve a check by mail. I asked for the situation to be fixed and was talked to very rudely and told it wasnt paid for anyway and not my money. I asked to speak with a supervisor and told "They are all in a meeting" and they would call me back and i am still waiting. I will not use this company again and recommend that it be banned from loaning to Soldiers.
This report was posted on Ripoff Report on 05/08/2013 08:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/Pioneer-Military-Loans/Kansas-City-Missouri-64171/Pioneer-Military-Loans-Refused-a-refund-and-extra-payments-drawn-off-of-account-Kansa-1049296. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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