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Report: #168416

Complaint Review: Pizza Hut - Miramar Florida

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  • Reported By: Miramar Florida
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  • Pizza Hut 7996 W Miramar Pkwy Miramar, Florida U.S.A.

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We have ordered from Pizza Hut for years, with only minor disagreements here and there. We consider ourselves very loyal customers ordering pizza maybe twice a month. Recently we moved in Miramar, Florida and our troubles with this lovely Pizza Hut began.

With our first complaint, the representative we spoke with took our order and then proceeded to tell us that they could not deliver to our neighborhood. After being given the run around with the immature person who took our order I asked to speak with the manager. To my shock and amazement the manager then told me that they did not deliver pizza at all. You could hear the other employees in the background laughing the whole time. We hung the phone and dialed this pizza hut using a different phone, and we were dumbfounded when the pizza hut, that just told us they didn't deliver pizza, started taking our order. We slyly asked, "You do deliver, correct?" and the representative told us, "Yes." Needless to say, we did not have pizza that night. I called the Customer Service Help Line and filed a complaint. Several days later the District Manager called to do the whole apology for his restaraunt. We received 2 coupons for free pizzas several days after I spoke with the District Manager (who assured me all our issues would be addressed).

We decided a few weeks (give or take) later to use the free pizza coupons and give Pizza Hut another shot. They delivered the pizzas without a hitch.

Now, about a month or two later, we decided to put the incident behind us and resolved that it was one mishap and the District Manager had replaced the unprofessional employees. To our surprise, we were hassled yet again, being told that they did not deliver to our neighborhood. My boyfriend (who was ordering the pizza at this time) handed me the phone. I told the representative I was speaking with that I had just ridden in the elevator in my complex with a Pizza Hut delivery person. They said, "I don't know what to tell you, we don't deliver there." The phone was handed off to someone else that changed the story by telling me that they did in fact deliver to us, just not after dark. I asked to speak with a manager. I kid you not, when the manager got on the phone I felt like I was speaking with a crack dealer off the street. She reitterated that they did in fact deliver to us, but not after 8pm (notice that there are 3 different versions during this one phone call to whether or not they deliver to us). Though her words were a little less professional, "We aint deliver there right now". I asked her for the number to the corporate office so I could find out the real story. "Dey funna tell you the same thing", the manager replied. I said, "that's fine, I want the number for myself". After arguing with her she finally gave me the number so I could, once again, file a complaint.

I filed a 2nd complaint and received another phone call from the District Manager. I told him that I was not interested in his free pizza coupons, but that this issue needed to be dealt with on a high scale or I would need to take further action myself. We did receive a free pizza coupon on December 17th, 2005. Tonight, December 18th, we called this pizza hut, not assuming we would ever receive a pizza from them ever again. It was 5pm, way before it was dark, so they had no excuses this time. We told them we had a free pizza coupon from the District Manager and gave them our order. Nothing was said in regards to not being able to deliver. 30 minutes later we were called back and told that they would not deliver our pizza because, "delivering a free pizza has no gain for us". This is the height of my nightmare with this pizza hut. My boyfriend took the call, as I sat next to him listening through the earpiece. He asked to speak with a manager because the person that called him could not give him an exact answer as to why they would not deliver. Before anyone took the phone you could faintly hear the manager in the background saying, "Oh, that's the one that reported us to District, ya, i'll talk to them right now". No foul language was used, no demanding voices, no loud tones, nothing. We just simply wanted an answer as to why. Why is it that you cannot deliver to us a FREE pizza given to us by your District Manager. She argued to us that the coupon says carry-out only, which it does not. We have the coupon and will be willing to use it as evidence if we need to take this further. Her final answer to us as to why we could not be delivered a pizza was, "delivering a free pizza to you has no gain for us".

Amanda
Miramar, Florida
U.S.A.

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This report was posted on Ripoff Report on 12/18/2005 05:04 PM and is a permanent record located here: https://www.ripoffreport.com/reports/pizza-hut/miramar-florida-33023/pizza-hut-ripoff-dishonest-unprofessional-non-delivery-manager-miramar-florida-168416. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
7Consumer
0Employee/Owner

#7 Consumer Comment

Forget about delivery!

AUTHOR: Giselle - (U.S.A.)

POSTED: Wednesday, February 15, 2006

If you are hell-bent on getting pizza from them, then do a pickup. But I gotta agree with Rob. I worked at a pizza delivery place eons ago and trust me, those cooks and order takers remember people by their name and addresses. Personally, I would find a new place to order from.

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#6 Consumer Comment

Forget about delivery!

AUTHOR: Giselle - (U.S.A.)

POSTED: Wednesday, February 15, 2006

If you are hell-bent on getting pizza from them, then do a pickup. But I gotta agree with Rob. I worked at a pizza delivery place eons ago and trust me, those cooks and order takers remember people by their name and addresses. Personally, I would find a new place to order from.

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#5 Consumer Comment

Forget about delivery!

AUTHOR: Giselle - (U.S.A.)

POSTED: Wednesday, February 15, 2006

If you are hell-bent on getting pizza from them, then do a pickup. But I gotta agree with Rob. I worked at a pizza delivery place eons ago and trust me, those cooks and order takers remember people by their name and addresses. Personally, I would find a new place to order from.

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#4 Consumer Comment

extra toppings

AUTHOR: Rob - (Canada)

POSTED: Wednesday, February 15, 2006

If you want to continue getting pizzas from Pizza hut may I suggest to order it in person because from the story you put on here more than likely next time you call in an order and give them your information they are more than likely going to put toppings on your pizza that don't show in the topping list if you catch my drift. I have a close friend who is a chef and if you complain at the restaurant about the food or the service it is like slapping the chef in the face. That is when they are most likely going to spit in your food. It sounds like they have blacklisted you now so ordering delivery would be a bad idea so if you are intent on getting pizza hut then go to the restaurant and order in pizza for takeout.

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#3 Consumer Suggestion

I wouldn't trust the Pizza Hut anyway

AUTHOR: Kim - (U.S.A.)

POSTED: Sunday, December 25, 2005

In your first report you advise that you had just recently moved to Miramar, FL. Just because they delivered to your previous address does not mean that they will deliver to this one.

They don't deliver to your area. I am sure that Pizza Hut isn't the only pizza place in your area. Try some of the others and see if they deliver to da hood. I wouldn't trust the Pizza Hut anyway since they identify you as the person that keeps calling the District Manager. I would think that they were scrapping the toppings off of the floor and putting them on my pizza.

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#2 Author of original report

...they were delivering to us for a very long time, then quit

AUTHOR: Amanda - (U.S.A.)

POSTED: Sunday, December 25, 2005

Well, what you say makes a valid point. HOWEVER...they were delivering to us for a very long time, then quit. Then we saw a delivery man in our elevator and they delivered to us again. If that is the case, why could no one give us a straight answer. We were never told WHY our coupons were unable to be used, and no one EVER told us they did not deliver to us altogether, it was always "we don't deliver after dark"...or "we don't deliver after 8pm". Always different answers. I am just sick and tired of their run around and disgusting rude employees. The fact of the matter is, this woman told us that they "had no gain" by delivering us a free pizza on the District Manager. If that's the kind of business they do, that they don't "gain anything" from their customers, then they can find other people to screw over. In this case, I totally blame the store, because if it had to do with completely not delivering to my neighborhood, SOMEONE should have just SAID SO from the get go!!

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#1 Consumer Comment

Did they give you a reason?

AUTHOR: Marc - (U.S.A.)

POSTED: Monday, December 19, 2005

Is your area "redlined" as a dangerous area? Have the drivers been robbed or beaten up? If so, then the employer doesn't pay enough for his employees to suffer, and you'll have to pick up your own pizza. My own neighborhood is now off-limits also, just because of a few punks. It's not the fault of Pizza Hut, and the people in the neighborhood just have to deal with these punks and get rid of them. I have a tow company, and there are areas I won't go at night. The local government won't let us carry guns to protect ourselves, and I refuse to be a victim. I blame the liberals for this situation, not the stores. Maybe you have the same situation.

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