- Report: #35376
Report - Rebuttal - Arbitrate
Complaint Review: Pizza Hut
Pizza Hut6500 Denton Highway, Suite A1 Watauga, Texas U.S.A.
Pizza Hut rip-off apathetic attitude towards customer satisfaction false advertising rude over-aged drivers argumentative manager Watauga Texas
*Consumer Comment: ANOTHER SPOILED YUPPIE BRAT WITH A BIG PROBLEM
*UPDATE Employee: Me no is smart.
*Consumer Comment: Sorry for the rudeness in my responses.
*Consumer Comment: It was only in response to her comment nothing more.
*Consumer Suggestion: Comment to report & rebuttal
*Consumer Suggestion: False Advertising and Bad Customer Service
*Consumer Comment: This is too sad. Age discrimination!
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Before giving him my check written out for $14 (a tip was included)I asked about my coupon and he proceeded to tell me he was not late. I told him that I ordered my pizza at 12:25 (If you look at my Pizza Hut account now, that is what their website says). The clock Pizza Hut had going for me said my pizza would arrive by 1:05 (so I assumed that was 30 minutes from order placement, but maybe it was 30 minutes past plus the 5 minutes if they were late). Either way, Bill arrived at my door at 1:13; He was 8 minutes late. He argued with me saying his paper showed he had until 1:12 (OK, I know these pizza guys aren't too smart, but I would think they would know 1:13 is AFTER 1:12).
He refused to give me the coupon, so I sent my pizza away. NO WAY am I giving a company with that kind of customer service any of my hard-earned money. I called the manager and she was unsympathetic. She said she could re-send another pizza with the free coupon, but it would be the same driver, and another 45 minutes (How did that benefit me at all after what they pulled?) She got angry with me and started yelling when I said that would not cut it. Since I should have had the coupon the first time, I suggested sending me a pizza and giving it to me free THIS time, but she didn't like that idea.
I wrote a letter to corporate, and this is great! This shows just how much they care. They sent me a coupon for $5. Excuse me, you complete morons, but you STILL owe me at least $15. They have no clue how to keep their customers happy, or they just don't care. Either way, I will never give them another cent and hope that others will see fit to do the same. Too bad, I liked their pizza, but they don't deserve to be making a profit with attitudes like that. I intend to send them back that $5 coupon to show them what I think about it and them.
Ft. Worth, Texas
This report was posted on Ripoff Report on 11/16/2002 01:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pizza-Hut/Watauga-Texas-76148/Pizza-Hut-rip-off-apathetic-attitude-towards-customer-satisfaction-false-advertising-rude-35376. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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