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Report: #1329037

Complaint Review: Plan International - Nationwide

  • Submitted:
  • Updated:
  • Reported By: PandaCommandaa — Baldivis Other Australia
  • Author Confirmed What's this?
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  • Plan International Nationwide Australia

Plan International Plan USA, Specific name of contact Corey They told me no money would be taken out of my bank. They lied. Baldivis Western Australia

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While on my way out of the mall I had tried to avoid confrontation from a Plan associate that was trying to talk to people. However they were so persistant that they actually walked a good 15 metres away from their station to talk to me. I was in quite a rush as my wife was very ill and I had told the associate that I can't stay to talk as I was bringing my wife some medicine that she desperately needed. The associate mearly brushed it off and went about her presentation, as if I didnt have bags full of tissues and strong medicine. 

 

I was desperate to get out of there as soon as possible, but I am a very timid and introverted person and couldn't muster up the courage to interrupt the person or just leave. I did keep pointing out the fact that my wife was very ill but the associate kept brushing it off, time and again. So I decided to play along and try to hurry the associate up, but I think that only made the associate take longer. 

 

About 10-15 minutes later, we finally got to the sign up part. I played along, signed up, and the associate said that no money would be taken out of my account until someone had called me, which I figured ok, I'll just tell them that I don't want to donate and that'll be it. After about a week, I noticed that money had been taken out of my account without first getting a call.

 

So I called the head office, and after explaining what had happened and that I did not authorize the transaction, the person said that they have to submit an application for a refund for this instance and that I need to give him reasons to help support my refund application. This seemed very unusual. I had called in the morning and they said that I would be contacted that evening by the supervisor about my "application." They had not contacted me for a few days so I decided to call again.

The person I got then gave me the same lines and said that they had submitted a ticket too to their supervisor, and I had said that one other person had already submitted one. She said that one wasn't submitted in the system but she will get the supervisor to call me back later about this. I did get a call back, which I missed but the voicemail had stated the same exact thing as before, and no other details were given and it was a supervisor as she said that she will bring it up with a supervisor. 

 

The disorganization and pure lack of customer support and communication in this company leads me to believe that it isn't legitimate and that I will probably not see my money again. I hope people don't fall for this trap again, and I know next time I am stopped I'll tell them where to stick it. 

This report was posted on Ripoff Report on 09/19/2016 04:56 PM and is a permanent record located here: https://www.ripoffreport.com/reports/plan-international/nationwide/plan-international-plan-usa-specific-name-of-contact-corey-they-told-me-no-money-would-1329037. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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