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Report: #1274997

Complaint Review: Planet Fitness - Mt. Laurel New Jersey

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  • Reported By: 213reeree — Camden New Jersey USA
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  • Planet Fitness 3105 Route 38 Mt. Laurel, New Jersey USA

Planet Fitness Mt. Laurel Steals Your Money Mt. Laurel New Jersey

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Last visited the gym in October 2015 because of pregnancy. After November's fees were deducted from my account I called the gym to see what they could do about future payments since I would not be attending until after I have the baby. The lady on the phone informed me that I could cancel my account with a fee or if I brought in a letter from my doctor I could suspend my account. She also informed me that I may be able to receive my fees back since I hadn't returned in a little over a month. 

I got my doctor note at my next doctor appointment on Dec. 11th and took it over to the gym. The lady that I spoke to said that she would mark my account and I left. Then on Dec. 18th I checked my account to see that I had been charged on Dec. 17th. I called them immediately and told them that I had came into the gym to suspend my membership. I was then informed that I would have been charged anyway because I came in after the 10th and there is no record that my account was in suspended status. "If I cared so much about being charged, then I would have abided by the contract agreement and made sure I was there before the 10th."

My biggest issue is that I wasn't informed that I would still be charged for coming in one day later even though I haven't been there since Oct. Also, the person on the phone was extremely inconsiderate to the fact that it is the holidays and everyone can't brush off a $22 payment. I feel as though they really don't care about their customers, only the money and they clearly train their employees to think the same way.

This report was posted on Ripoff Report on 12/18/2015 07:56 AM and is a permanent record located here: https://www.ripoffreport.com/reports/planet-fitness/mt-laurel-new-jersey-08054/planet-fitness-mt-laurel-steals-your-money-mt-laurel-new-jersey-1274997. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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