• Report: #1147933

Complaint Review: Planet Fitness

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Mon, May 19, 2014
  • Updated: Mon, May 19, 2014

  • Reported By: CitizenFF — Salt Lake City Utah
Planet Fitness
3175 E. 3300 South Salt Lake City, Utah USA

Planet Fitness Mishandled my billing info and mixed up my billing info with another member after I cancelled my membership Salt Lake City Utah

*Author of original report: Issued Handled

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I was not on a contract with this particular gym, and I paid month-to-month. I started noticing that after they changed their corporate billing system, my account was not getting debited for my monthly dues anymore. I logged onto my Planet Fitness online account and noticed that I was getting charged with a late fee. So, I called in and had them update my bank acct info (which they didn't need to, because it hadn't changed). But, another month goes by and the same thing happened again. So, I went in and once again gave them my account number/routing number, etc. A couple of months later, I had changed my bank, and brought in my new account info and a voided check. They said that they updated my billing info...but yet again, no debit from my account and a late fee. So, I called them and they didn't have any record of me coming in to update my billing info.

After all this back and fourth, I decided that it would be best to cancel my membership and go with a different gym. I understand how these gyms work (I used to be a personal trainer and gym account manager) and I did not see how they could keep losing my info and charging me these late fees. I made sure to confirm that my membership was closed before their next billing period, and they said that I wouldn't be charged for anything else.

A month goes by (after I cancelled my membership) and I saw an ACH charge debited on my bank account from them...Funny, because they told me that they didn't have a record of me coming in to update my new bank info. So, I called them and they can't figure out how my new bank account was charged after I had a cancelled membership. But at least they didn't charge me a late fee!

I don't recommend anyone to use this gym, they do not handle your financial info repsponsbily, and they completely lack acceptable customer service.


This report was posted on Ripoff Report on 05/19/2014 12:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Planet-Fitness/Salt-Lake-City-Utah-84109/Planet-Fitness-Mishandled-my-billing-info-and-mixed-up-my-billing-info-with-another-membe-1147933. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Planet Fitness

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Issued Handled

AUTHOR: CitizenFF - ()

I received a call that the error was found and that they fixed the problem.

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.