playerauctions playerauction scam company, account stolen back, account hacked, horrible service, not honoring service , Internet

haven't got a lot of time to play video games, but I do like to play with my friends. They already have maximum level accounts etc. I purchased an account with maximum level and all of the runes and most of the champions available to play with them. This being an Internet video gaming transaction I bought insurance on the purchase. Seeing BBB on the bottom left of the website, coupled with the option of purchase insurance I felt secure that this website was legitimate enough. Shortly after I purchased the account, it was stolen back from me. I logged onto skype and received a message from my friend saying some guy had messaged him from my LoL account in game and said to add him on skype. That guy then said that I had hacked and stolen HIS account (the one I purchased). My friend provided me the skype name of that guy Arian.chan which matched up to "esdchan" the original account name which I could not change. My guess is that either this website lets account thieves sell stolen accounts be sold on their site by hackers, or that this arian chan sold then reclaimed his account immediately from me. Either way it should be covered under my insurance agreement that I purchased. I have tried numerous times to work this out with their customer service, but they just tell me to send them my tracking number repeatedly (which I always do) and do nothing about it. I really don't see how a company like this maintains BBB accreditation.