• Report: #898980

Complaint Review: playerauctions.com

  • Submitted: Mon, June 18, 2012
  • Updated: Sat, June 23, 2012

  • Reported By: Report — United States of America
playerauctions.com
Internet United States of America

playerauctions.com playerauction Scam. Doesn't pay you for the items you sell Internet

*UPDATE Employee: Support

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On 4/1/12 I sold a game account via Playerauctions. Order status indicated I would be paid on or about 4/5/12 (which is already past the 2-3 business day policy stated here: http://www.playerauctions.com/help/content/seller-fees-disbursements/#639). No payment was received on 4/5/12. I contacted Playerauctions via live chat on 4/6/12. I was told, "I will notify our relevant team regarding your disbursement. Please wait in 24 hours for an update". As it was a Friday, I asked if I would have to wait until Monday (4/9) and was told yes. I was never contacted. On Monday 4/9/12 I again contacted Playerauctions via live chat asking about my payment. I was told, "As per checking, our relevant team is still handling this order. I will notify them after we speak, so they can send an email for an update about your disbursement". I received no such email. On Tuesday 4/10/12, I contacted Playerauctions via email asking for an immediate response about the delay in payment. I was told, "We have escalated this concern to our higher relevant team. you will now receive your disbursement within 1-3 business days." I never reveived any payment. I have NEVER been contacted by anyone at any time from Playerauctions nor have I been paid. Please note that I have transcrips of all pertinent communication to back these claims up with the exception of the initial disbursement date beacuse this information has been hidden/removed from the order on Playerauctions website.

This report was posted on Ripoff Report on 06/18/2012 05:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/playerauctionscom/internet/playerauctionscom-playerauction-Scam-Doesnt-pay-you-for-the-items-you-sell-Internet-898980. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Support

AUTHOR: Klancy - (United States of America)

Hello sir/ma'am,

I am in management. I would like to review and resolve your situation. It sounds like our regular support crew has failed you several times in a row.

If you ever have problems with regular support, you can use the feedback email address from our 'contact us' page. That goes to every key member of the management team.

To get started on fixing your situation, I need your order number so that I can find you. You can either reply here (ripoffreport.com will send me an update if you do), or you can use the feedback email address from the 'contact us' page.

Thank you for filing your report. It is time for management to have a look.

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