- Report: #1100626
Report - Rebuttal - Arbitrate
Complaint Review: Playmyad
Playmyad36 Technology Drive, Suite 250 Irvine, California USA
Playmyad RUDE! Unprofessional! Irvine California
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I signed up to have Playmyad make a 30 second TV commercial for my business to play at a local collage. The ad was supposed to be complete and start airing a week later. They said they would use our photographs from our web site, photo sights and utube videos.
They made one commercial and it was horrible. The pictures and video clips were not ours! That's false advertising. I rejected the ad and requested a redo using our pictures. I never heard from anyone again. I emailed and didn't get a response. I called a month later to complain and was told they would complete the new ad right away. Weeks go by and still nothing! I call again and leave a message. I got a call back from Adam saying that everyone I dealt with up tpt hen has left the company thats why we never heard back from anyone. He said he would light a fire under it and get something to me right away. Another week goes by and still nothing.
At this point I've lost faith in this company and time to file for a bank refund was almost up. I decided I had to file the complaint with the bank. I gave them $440. I called and complained with them again then called the bank.
That's when the real nightmare began. Adam called back and this time was shamefully rude and very unprofessional! I really wanted this commercial this could have easily been resolved if he had handled it like a grown up. Instead he acted like a child throwing a temper tantrum.
I told him I had had numerous professional TV commercials made in a manner of 3 days. I've owned my business for 21 years and have done many over that time span. He called me a liar! He said if I ever had a commercial made why would I be having them make one. What?! You always need to update advertising! That just shows how childish this person is.
We contued to email and I tried everything to resolve the probkem. The chargeback had not happened yet as the bank mails the paperwork and has to receieve it back before issueing the refund and I had not done the paperwork yet, only the phonecall to secure the time frame. He offered to issue the refund. Then changed his mind. I offered to cancel the chargeback and continue services if they would just get the commercial done. But nothing worked.
I finally had to back out of trying to negotiate and just allow the bank to do the chargeback. I strongly suspect this is a group of young college kids that have not actually entered the professional work force yet. At least I hope so, I can't imagine a grown man acting this way!
This report was posted on Ripoff Report on 11/19/2013 10:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/Playmyad/Irvine-California-92618/Playmyad-RUDE-Unprofessional-Irvine-California-1100626. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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