• Report: #1000242

Complaint Review: Playon Television and MediaMall

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  • Submitted: Sun, January 20, 2013
  • Updated: Fri, May 30, 2014

  • Reported By: GH — Winter Springs Florida United States of America
Playon Television and MediaMall
New York, New York United States of America

Playon Television and MediaMall Jeff Lawrence, President and CEO,David Karlton, Chief Technology Officer,Tracy Lawrence Burman, Chief Operating Officer PLAYON TELEVISION IS A RIPOFF: THEY WILL NOT ISSUE ME A REFUND AFTER ONLY 24 HOURS EVEN THOUGH THEY SAY YOU GET YOUR MONEY BACK FOR 30 DAYS LIARS New York, New York

*Consumer Comment: To the OP

*Consumer Comment: I want my $$$

*Consumer Comment: Adding my $.02

*Author of original report: GOT MY MONEY BACK THANK YOU RIPOFF REPORT

*Author of original report: DON'T PURCHASE PLAYONE TV, RIPOFF NO REFUND

*UPDATE Employee: Sorry for the confusion.

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I purchased an online television service called Playon and it's partner, Playlater...it is supposed to supply many many television shows online that I cannot afford on cable. They offer three ways to pay, I took the $59.99 package, their top of the line. Before I purchased anything I very carefully read all the fine print in the deal, to make sure that if I didn't like it I could get my money back. They have a sales page that goes '1,2,3, easy download and you have your programs.' Nothing could be further from the truth, you almost need to know how to program to use this. Also it is not compatible with my personal equipment, it went on but the digital signal kept breaking up. With all the new gear available out there, I thought it sounded like a good idea and if it worked, it is a good idea..but again, the menus were very very complicated, they kept sending me mail to fix my tech up and told me to dump Norton, my anti virus, and Comodo my firewall. That's when I realized something was wrong..so of course I went to find their 800 number for tech support, but they have NO PHONE NUMBERS AT ALL..

So I typed in returns, and a page came up saying sorry to see you go. I gave my name and license number for a refund, and instead I got an error message saying ' we can't give you a refund because instead of a monthly plan you picked a one time pay plan." But on the SALES PAGE it says 30 days to refund, only the longer you take the less you get back. But it still guarantees a refund.. so I wrote to support who told me they'd get back to me in 24 hours, instead I got a machine-auto letter saying they are evaluating my letter but I should check the technical sites again , and fix my computer so that their equipment works...I don't want to do that..you pay for Netflix, you get a movie, no fuss no problem you dont' have to adjust anything and I JUST WANT MY MONEY BACK...these is a  devious sneaky lying dangerous company..THEY WOULDN'T REFUND ME IN LESS THAN 18 HOURS...please avoid Playon tv, or Playon television and Playlater (supposed to record to your pc like a tivo)...it's a terrible product and they are stealing my money...if anyone can help I would greatly appreciate it..thank you...oh they are owned and run by a huge conglomerate called MediaMall based out of NY, a giant company...but they must need my $60.00, I am very very upset and hope this helps a lot of people

This report was posted on Ripoff Report on 01/20/2013 02:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Playon-Television-and-MediaMall/New-York-New-York-/Playon-Television-and-MediaMall-Jeff-Lawrence-President-and-CEODavid-Karlton-Chief-Tec-1000242. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

To the OP

AUTHOR: puck24 - ()

I would like to say that if play on told you to dump Norton as your AV then they're trying to help you. Nortan is a memory hog, it's ridiculous to set up exceptions in and is probably one of the worse AV after McAfee or Kapersky. Having worked with software I can honestly say that anytime anyone told me they were running any of those three AV's the first recommendation I had was to uninstall them. There are much better Anti virus softwares out there that don't slow down your machine or lock it down from simple software. . If you followed their instructiosn I'm sure you would have been able to get the software to work. It's not very complicated. I wanted to give my two cents so that someone else reading this review isn't scared off by the lack of knowledge about Anti Virus Software and streaming that this reviewer posses.

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#2 Consumer Comment

I want my $$$

AUTHOR: mp49ers - ()

I sure would like to know how everyone is getting the refunds they deserve? Because I'm still going thu hell to get mine. I'm getting ready to write some serious reviews!!
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#3 Consumer Comment

Adding my $.02

AUTHOR: 0ojoyo0 - (United States of America)

I feel the need to defend PlayOn from false statements, even though I'm not at all affiliated with them. The OP filed this report with the main complaint being their refusal to refund money, which is flat out wrong. It is clearly stated, for anything other than subscription cancellation, that you need to send an email for the refund (http://www.playon.tv/account/cancel/). I know this to be true because they issued me a refund within 10 minutes of my email request to them (I had accidentally made two purchases).

You don't need to be a programmer to run this software; just an ability to follow written instructions, which the OP obviously lacks. I highly doubt PlayOn staff told the OP to "dump" the antivirus and firewall; you just need to create exceptions within them, as is the case with a lot of other software out there. I'll admit that PlayOn has its problems, but to post on Ripoff Report is a bit excessive.
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#4 Author of original report

GOT MY MONEY BACK THANK YOU RIPOFF REPORT

AUTHOR: GH - (United States of America)

I checked my bank before my first rebuttal and it wasn't posted but they did refund my money. I still recommend you stay away from Playon simply because the software is so tech oriented that the average person will go nuts trying to get it to work. They even suggested I shut off my anti virus and firewall. That seems really stupid from a tech company who knows how much junk filters through Windows..so it might work but I tried and the digital signal kept breaking up. It's a good concept that needs to be worked more, but NOT AT THE CONSUMERS EXPENSE....anyway I got my money and felt it is my duty to report that...if you have a problem with Playon you have my permission to contact me..

and thank you Ripoff Report, they saw this and I'm sure that's a big reason I got my money back..thank you very much for a very excellent service, if I can ever be of service to you please let me know....G.H.
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#5 Author of original report

DON'T PURCHASE PLAYONE TV, RIPOFF NO REFUND

AUTHOR: GH - (United States of America)

Liars Liars Liars, you have made no attempt to make a deposit into my bank. I have not received any personal email from you telling me that the money is being deposited. The list of people who are in your company sounds very impressive until it's time for a refund. Then it makes you seem like a fraud, a scam and a company that should have a class action suit taken against it which I am going to try to do.
   Please if anyone is reading this DO NOT PURCHASE PLAYON TELEVISION, OR ANY OTHER PLAYON PRODUCT. Their product is shoddy and inferior and they don't refund your money.
   But they lie and say they will. I am calling Federal Authorities tomorrow...nobody should have to go through this, and look at the nice letter they wrote but they still haven't made a deposit to my bank.
I am going to B.B.B. in N.Y., and if anyone can help legally I would really appreciate it. I am also going to campaign and take out adds to let people know what a ripoff they are. I shall report every few days or if a govt. bureau gives me information that would help bring them down.
 Shame on them....
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#6 UPDATE Employee

Sorry for the confusion.

AUTHOR: PlayOn TV - (United States of America)

First of all, let me say that I'm sorry for any confusion around getting you a refund. If it's truly been less than 30 days since you've purchased, we'll gladly refund your $59.99.  

It sounds from your description like you tried to cancel a subscription rather than request a refund.  As we have both lifetime and subscription pricing, you may have mistakenly chosen the wrong option. Cancelling a subscription simply cancels any renewal payments, as you have no renewal payments on a lifetime license our system was simply telling you that you  didn't need to worry about cancelling. Now, if you'd like a refund on that lifetime license, we can certainly do that. Just email us at support@playon.tv and we'll gladly take care of you.  We do not have phone support, but our email support will typically answer you very quickly.  

We'll try to make our website more clear to avoid similar confusion in the future.  

Cheers,
The PlayOn Team
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