- Report: #1062049
Report - Rebuttal - Arbitrate
Complaint Review: Plaza Auto Mall
Plaza Auto Mall2740 Nostrand Ave Brooklyn, New York USA
Plaza Auto Mall AKA Plaza Toyota, Toyota Auto Mall Illegal/Unethical Business Practices, Disrespectful Brooklyn New York
*UPDATE Employee: Response From Plaza Auto Mall
*Author of original report: No commendation for just doing what the law requires
*UPDATE Employee: Re: Jim
*Consumer Comment: DON'T Give Them Their Reward!
*UPDATE Employee ..inside information: Response From Plaza Auto Mall
*Author of original report: Not entirely wrong
*Consumer Comment: YOU Played Right Into Their Hands!
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IF ONLY I’D READ THESE REVIEWS FIRST!
My mother is 87 years old.
She saw a page in AAA’s Car & Travel promoting several car dealerships.
It said “Save thousands”, “No haggling”, etc.
Sadly, she took this as an endorsement and asked my wife and I to take her to Plaza.
The 8 hours we spent there had to have been comparable to what an enemy combatant faces at Guantanamo! And, almost 2 months later, we’re still working on being credited for the many thousands of dollars worth of programs they added to the contract without our knowledge or permission.
Mom went in with a planned budget of $10k - $12k.
She just wanted basic transportation and of course at her age, she doesn’t expect to be driving for more than 1 - 2 years more.
The up-selling began immediately.
The sales weasel (Richard Jacobs) started extolling the virtues of “Toyota Certified” cars.
He was saying how with the 160-point inspection AND the 7-year warranty, you couldn’t lose.
The car he started pushing was $16k. $4,000 above her high number!
But he went on and on about how the Certified program made it such a fantastic value.
Mom felt the car was ok and was already starting to tire.
So, we went into the office to see what could be worked out for this car.
Again, we hadn’t done any checking ahead of time (PLEASE DON’T EVER MAKE THAT MISTAKE).
So, we didn’t have book value for the car or anything.
But I knew it had to be less than what they were asking. We negotiated it down to $14k (and turned out that when we did check, that’s about all the car was worth. But of course they acted like we were robbing them blind at that price. Oh how I wish they refused to sell it to us!).
Mom wanted to get an idea of what the total would be with tax, DMV fees, etc.
She asked him to add it up. He came up with a number nearly $2K more than what it should have been. In the mix were $795 destination charge and $895 for the Certified program.
He’d spent over an hour explaining that it was worth getting this more expensive car (rather than Mom’s $10k - $12k budget) because it came with Toyota Certification.
Huh? So, “It’s worth paying more for this car because it’s certified” AND “pay extra for the certification”?? No way!
He then goes (for the 8th time) to “ask his manager”.
He comes back and says that they are willing to take $500 off the destination fee and $600 of the certified fee and charge *just* $295 for each.
My patience ran out, I got up, got Mom’s walker, handed it to her and told her we needed to leave. If only she’d done so before this weasel could say that he’d remove the fees!
We’re 5 hours into the ordeal and I say that we’ve gotta go eat dinner and I’ve got to take Mom home as she’s exhausted.
After all that, we weren’t going to start over somewhere else.
We would have come back the next day and done the financing. But as desperate as we were to leave, he was more desperate to conclude the deal that evening. He said it would take less than an hour. I asked who he was kidding.
Financing, DMV, insurance..... I said minimum of 3 hours.
I was right about that. I was WRONG for not just dragging Mom out of there!
I won’t play out the 3 hours in real time. But have to cover the time with the finance manager (Nicole Meyers, Queen of Liars).
She printed out all the documents and had Mom sign and initial all over the place.
Mom wasn’t prepared to read everything (we’re already into the 8th hour at this point) and I am unable as I have limited vision.
Mom did ask what each document was before signing.
Nicole told her things like “that you are taking possession of the car”, “that you agree to make the monthly payments” and “that you are required by the bank to have gap insurance since you are retired”. Mom doesn’t hear very well and Nicole had her hip hop music turned up.
So, I had to repeat everything for Mom. I likewise had to explain things like gap insurance.
And it is because I repeated and explained everything that I know for a fact what Nicole represented.
The contract arrived via UPS a few days later and Mom called me on the phone, hysterical that it showed a total of $20,421. $14k + tax + interest +DMV brought it to under $17k. So, the total was nearly $4,000 more than it ought to have been.
They added in things like “optional breakdown protection” for $2500, a “Total Loss Protection” policy for $800, etc.
NONE of this was discussed or agreed to.
When we contacted them, all they (Nicole Myers) had to say was “your mother signed for it. So....”
Fortunately, when I contacted Toyota Financial, I was able to get them to cancel and credit back the breakdown policy for $2500. Still working on the rest.
We went back to the dealership because a manager said “I can’t help you if you don’t come in”. Well, he didn’t help us when we did come in!
They said: “you’d be wasting your time in court. We have her signature on everything.”
This report was posted on Ripoff Report on 06/25/2013 03:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Plaza-Auto-Mall/Brooklyn-New-York-11210/Plaza-Auto-Mall-AKA-Plaza-Toyota-Toyota-Auto-Mall-IllegalUnethical-Business-Practices-1062049. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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