- Report: #1093309
Report - Rebuttal - Arbitrate
Complaint Review: Plaza Auto Mall
Plaza Auto Mall2721 Nostrand Ave Brooklyn, Select State/Province USA
Plaza Auto Mall Plaza Toyota Plaza Toyota and their dishonest bait-and-switch practices Brooklyn New York
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I purchased a 2012 Nissan Maxima from Plaza Toyota in Brooklyn on 10/08/13 as a walk-in customer. The car they gave me was very different from what they advertised in that, it is supposed to be a SV model with a sport package. The sticker on the window advertised features such as 19 inch alloy wheels, rear spoiler, fog lights and integrated turn signal mirrors (Which I believe was on the model we test drove, but magically disappeared when we got the car), none of which are on the model they gave me. This prompted me to do a search online and in the web advertisement not only did they list the correct feature that the car they give me DID have, the internet price was $23,999.
The sticker price was $25,999 and What I thought was negotiating brought us to a final price of 22,500. Also, upon receipt of the car, the grille was cracked and the front bumper badly scratched, neither of which was told to us nor noticed when we initially saw the car.After returning to the dealership with the car,and being totally disrespected by a manager named Luis who said we were "at fault for not looking at what we're buying", then getting promised to either lower the price of the car or get another car that had the features advertised, we get a call from the finance manager, Antonio, who said he would"resolve" the issue by giving us $500. This is not fair and I'm basically paying for features in a car that aren't actually on the car.
In the last week or so, Plaza Toyota have now changed all of their online ads and are now advertising the same car as a 2012 Nissan Maxima "S" model (Basically a base model). Please beware of these scam artists or avoid them if you can.
This report was posted on Ripoff Report on 10/20/2013 07:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Plaza-Auto-Mall/Brooklyn-Select-StateProvince-11210/Plaza-Auto-Mall-Plaza-Toyota-Plaza-Toyota-and-their-dishonest-bait-and-switch-practices-B-1093309. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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