• Report: #1067549

Complaint Review: Plumbers Surplus

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  • Submitted: Tue, July 16, 2013
  • Updated: Tue, July 16, 2013

  • Reported By: Scott — Surprise Arizona
Plumbers Surplus
5871 Republic street Riverside, California USA

Plumbers Surplus Guardian Project Plumbers Surplus Total Ripoff ! Lied to 2 times Riverside California

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About 6 weeks ago I ordered 10 6packs of locks , I verified with the salesperson before ordering as it seemed to be a good deal. They said everything is good it is a good deal. After I waited patiently for 6 weeks I received 1 6 pack and 4 loose banged up open locks. I called customer service and was told no problem they'd send me the other 50 locks and they would send me an RMA but I wouldn't need it because they would send me the additional locks and I wouldn't need to mail anything back.  After I handed out/used the lock they advised me to return for a refund. I called as this was contrary to what I was told. They said there was a glitch in the system and would offer me $20 instead of the 50 locks and the price would still be 2x what I usually pay for the locks. Since this they have been non-reponsive.


This report was posted on Ripoff Report on 07/16/2013 04:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/Plumbers-Surplus/Riverside-California-92504/Plumbers-Surplus-Guardian-Project-Plumbers-Surplus-Total-Ripoff-Lied-to-2-times-Riversi-1067549. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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