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Report: #1333347

Complaint Review: Plushy Feely Corp. - San Rafael California

  • Submitted:
  • Updated:
  • Reported By: elenitsa — Oakland California USA
  • Author Not Confirmed What's this?
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  • Plushy Feely Corp. 2100 Fourth Street, C-286 San Rafael, California USA

Plushy Feely Corp. Kimochis large order never sent, no contact attempts made San Rafael California

*UPDATE Employee: Let's get this fixed.

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Placed an order via website for $169.35 on 9/14/16; received automated email of order confirmation and no further communication since.

Because the website suggested a 7-10 day shipping window due to high volume of sales, I waited for three weeks before following up regarding not receiving the order or any shipping acknowledgement.

Numerous avenues of contact were attempted-replying to order confirmation email, emailing customer service address listed on website, phone calls to two separate lines.

Regarding the latter method, greeted with a recorded message offering two prompts; the first extension-to customer service-had a full mailbox and was unable to accept messages.

Now, one week later, and after filing a fraud claim with my bank, I have still not received any response from this company.

This report was posted on Ripoff Report on 10/15/2016 04:50 PM and is a permanent record located here: https://www.ripoffreport.com/reports/plushy-feely-corp/san-rafael-california-94901/plushy-feely-corp-kimochis-large-order-never-sent-no-contact-attempts-made-san-rafael-c-1333347. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Let's get this fixed.

AUTHOR: Adonya - (United States)

POSTED: Tuesday, May 15, 2018

Hi there.

I am deeply sorry for the angst this issue has caused you.  Please contact me at support@kimochis.com with your information, so I may better assist you.

Thanks so much.

~ Adonya

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