- Report: #1099919
Report - Rebuttal - Arbitrate
Complaint Review: PNC Bank
PNC Bank249 Fifth Avenue Pittsburgh, Pennsylvania USA
PNC Bank Ripoff, Awful Customer Service Pittsburgh Pennsylvania
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I am a PNC customer and used a PNC atm in a local convenience store. Upon taking $100 dollars out the money was never spit out by the ATM and then said that the ATM was out of service for Technical problems. I needed the $100 dollars to have a family outing so I used the next ATM over also a PNC atm to take $100 dollars out. I then checked my account only to see 2 $100 withdrawls had posted for a total of $200.00 with only a 100 in my hand. I called PNC customer service and they advised me I would have to wait until it posted on the account for them to start the process of checking into it and refunding me. Once they fully posted I once again called customer service and the woman who answered the phone was one of the rudist woman I have ever spoken to. She just kept trying to get me off the phone without explaining anything to me. I was told they were going to give me a porvisional credit of $100 dollars while they investigated the matter. Upon asking how long and how the investigation was done I was told 2-3 months and they generally just go and count the money in the machine..Idk why they arent pulling the logs on the machine but apparently that is not what they do. I know have recieved a letter in the mail maybe 3 weeks later stating they found no fault and that they are taking their $100 dollars back... So apparently the machine was not short which means that my money must have gotten spitten out to someone else who used the machine after me. The thing that gets me is that they dont seem to find it weird I would use two different ATM machines right next to each not even a minute apart... Terribly company who is literally taking money from me at this point.
This report was posted on Ripoff Report on 11/16/2013 01:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/PNC-Bank/Pittsburgh-Pennsylvania-15222/PNC-Bank-Ripoff-Awful-Customer-Service-Pittsburgh-Pennsylvania-1099919. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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