Under contract with AllBrand Windows dated October 25, 2007, Polybau vinyl frame windows were installed November 19, 2007. The job consisted of nine units connected in various combinations for three windows.
One window was configured incorrectly. That window displayed several problems. The most obvious was the top of the right hand side bottom sash was about an inch above the left side.
All windows required considerable force for installation. All windows are out of square as a result of warping the frame at installation. The frames are too large to fit in the old frame.
The individual who measured the windows and changed the configuration of one returned to inspect the window on November 29. It was not a satisfactory visit.
The installation of the correct window was scheduled for December 14, delayed to the 19th. The same problems are evident in the window.
Another service call was made. The window was removed and the old frame was attacked with a two pound hammer and a SawsAll in an attempt to compensate for the bad original measurement. Reinstallation did not solve the problems.
I called December 26, to request correction of the problems. A Service Request was sent from AllBrands, Sunnyvale (Hasan?).
Without contact from AllBrands on January 11, I called Joseph Thiers, Account Manager for help. He indicated the contract performance was out of his hands and to call the Regional Manager, Ryan, cell phone 510 719 9259. I left a message.
The Regional Manager did not respond. On January 14, 2008, I called and was given a January 18, 9am to 12am response date. A Service Representative (Ernesto) arrived at 12:30pm. I illustrated the out of square conditions of the windows. He took pictures and indicated he will need help to remove the window.
I have not had a call from AllBrands and no response to my calls. I will call again today, January 30, 2008 and advise I have started to file complaints.
San Jose, California