Do not buy a new home from Polygon Northwest, and most definitely do not use their "preferred lender" Polygon Home Loans. It has been a nightmare for our entire community built by Polygon.
First, they put a disclaimer in their purchase agreement that the buyer won't rely on any conversation with a Polygon employee or advertisement. When I read this I thought it was reasonable, since people can misunderstand a conversation. But that's not what that it. Its Polygon's permission to lie to the buyer like crazy.
For example, their paperwork guarantees the homes are built within 5% of the floor plan. Interestingly, the homes are advertised as 5% larger than they are in reality. We measured the model home while ours was being built to make plans for ours, and discovered on move in day that the home was smaller. When I mentioned this to a neighbor, I found out they had the same story, upon move-in a custom built cabinet had to be re-made because they had measured the model and when they tried to install the cabinet in their home, it was too large.
Since then its apparent all the homes end up being 95% of the floor plan size. While that might not seem like much, Polygon builds the same floorplans over and over, they know exactly what the size is, and they use that paragraph to give their sales people to make all kind of verbal assurances that are just plain lies. That 5% enables them to rip off the buyer because the pricing is based on square footage.
There was a great deal of anger and frustration in the community as people discovered the sales people had lied. In our community some homes have tandem 2 car garages, and buyers were told they could wall it off to a one car garage and make an additional room in the home. I was personally told this, however fortunately we didn't do it. Those who did had to remove the walls since it violates the fire code.
Polygon offers a warranty on the homes, but if its anything major, you'll have to hire an attorney to force them to honor the warranty. We had a fireplace improperly installed, they failed to connect vents in the bathrooms to the outside, the decks were recalled, the furnace opening for the filter was sealed up AFTER the home inspection, the ac was incompletely installed, the wrong sized windows were installed which could cause water to leak inside, and when their painters failed to cover the decks before touching up the paint, it left all kind of permanent paint drips on the decks, and they even wiped their fingers on my deck! We have neighbors that's get ankle high water in the garage every rainy season because Polygon didn't properly grade the driveway and they refuse to fix it. Polygon refused to seal the asphalt drive through the community, although it had been sealed around the model homes. The asphalt has progressively deteriorated, leaving pea sized gravel in everyone's garage, and you better remove your shoes at the door to not track that grime in on your shoes and wreck the carpet.
Upgrades are grossly overpriced. We made the mistake of buying the central air conditioner as an upgrade to the home and part of the purchase price. They installed a far too small air conditioner unit for the home, so we can't cool the entire home.
But all that isn't the worst part. The real nightmare was their fraudulent pricing of the homes. They don't base the home value on objective reasonable appraisals. They just raise the prices as homes are sold, then seek out fraudulent appraisals to support the pricing. Many used the preferred lender, Polygon Home Loans, since they offered a discount on closing costs. That enabled them to control the appraisals, and they priced the homes so high that essentially Polygon got the first few years appreciation in the purchase price instead of the buyer. Our home was overpriced by $40,000, which we didn't find out until we tried to refinance two years later. By that time it was apparent that various neighbors who tried to sell couldn't sell their homes for what they paid, and mind you, this was before the housing market hit the skids. A neighbor who bought earlier in the development was ripped off for $15,000 but one of the last to buy had the home appraised for $60,000 less than the original appraisal one year later, again before home prices fell. This has cause an unusually high number of foreclosures in the community, and the home prices in our development have plummeted far worse than the local city/county markets in general.
I don't trust a single claim they make, and you shouldn't either.