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Report: #1254353

Complaint Review: PolyGroup - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Matt — Las Vegas Nevada USA
  • Author Confirmed What's this?
  • Why?
  • PolyGroup Nationwide USA

PolyGroup Summer Escapes Pool collapsed. Would not honor warranty. Bentonville Arkansas

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My family purchased a 17" pool from PolyGroup via Big Lots, and it collapsed (see photos at imgur: http://imgur.com/a/oidEl). The metal is not stable and the entire back yard was ruined. You can also see the weight of this broken pool completely crushed a bucket we used to catch excess water, and had this been my child she would have been seriously injured. Do not buy. This product is dangerous and not stable, and you will not receive your money back. 

 

As for the warranty, PolyGroup offers a 90-day warranty. Our pool broke on day 100, and despite being only 10 days out of warranty, the company told us we had no claim and they wouldn't help us at all. The metal completely bent in half on half of the poles, and they said they had no responsibility whatsoever.

 

Do not purchase this product. Your family's lives are at stake and the company will not help in any way. Terrible product, would not buy again and would not do business with them again.

This report was posted on Ripoff Report on 09/11/2015 02:12 PM and is a permanent record located here: https://www.ripoffreport.com/reports/polygroup/nationwide/polygroup-summer-escapes-pool-collapsed-would-not-honor-warranty-bentonville-arkansas-1254353. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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