• Report: #935782

Complaint Review: pond solutions

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  • Submitted: Sat, September 01, 2012
  • Updated: Sat, September 01, 2012

  • Reported By: Lee — healdsburg California United States of America
pond solutions
55 E Long Lake, #464 Internet United States of America

pond solutions Stole $580 for an undelivered order!! Internet

*REBUTTAL Owner of company: Was Refunded - Couldn't Ship Restricted Products to Them

*UPDATE Employee: We didn't rip off this customer

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This phony internet pond supplier took my payment for $580 and sent me nothing. No response to my online response.

This report was posted on Ripoff Report on 09/01/2012 12:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/pond-solutions/internet/pond-solutions-Stole-580-for-an-undelivered-order-Internet-935782. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Was Refunded - Couldn't Ship Restricted Products to Them

AUTHOR: Sales - ()

 First of all, this customer didn't provide the correct name on the order.  Secondly, he ordered pond chemicals that were restricted and could not be used in California.  While his credit card was immediately charged, he was refunded the full amount. 

We have never, ever ripped off a customer and have over 60,000 very satisfied customers.  It's unfortunate that this person had a bad experience but we cannot control what states allow and disallow certain chemicals from being used in their state and which ones require a specific license to use them.  This customer however was refunded the full amount.

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#2 UPDATE Employee

We didn't rip off this customer

AUTHOR: Sales - ()

 First of all, this customer didn't provide the correct name on the order.  Secondly, he ordered pond chemicals that were restricted and could not be used in California.  While his credit card was immediately charged, he was refunded the full amount. 

We have never, ever ripped off a customer and have over 60,000 very satisfied customers.  It's unfortunate that this person had a bad experience but we cannot control what states allow and disallow certain chemicals from being used in their state and which ones require a specific license to use them.  This customer however was refunded the full amount.

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