Pool Rehab Underperform, Overcharge, Deceive You Riverside California

I first contacted Pool Rehab after seeing one of their trucks on the freeway and wrote down the phone number. At first, I thought nothing about the fact that no one answers their phone. You push some buttons and leave a message, and someone with a totally different phone number eventually calls you back.

My first experience was having Pool Rehab clean and replace the tiles on my smallish swimming pool. I paid $450 for that and thought it was a pricey but perhaps justified charge. Then today I went to their website again, and the same service is listed for $299.

Thinking they were (expensive) professionals, I called Pool Rehab again recently about an acid wash for my pool, which had blackish residue on the bottom and steps. The first guy out (Jeremy?) recommended an acid bath for $400, so when I had some extra money in the bank, I called back (still no human being answered the phone) to see about an acid wash. We set up a pool cleaning after I was told the price was really $450 minimum, but they "relented" to give me a price of $400.

A couple of weeks later, one guy came out to drain the pool, and I had to do half the work for him in removing the pool cover, which he seemed unwilling to consider, let alone actually do. (Man, it was hard!) A day later, another guy showed up, looked at my empty pool and announced, "It won't help." For some stupid reason, I figured he was just trying to lower my expectations. Wrong!

The guy worked for about an hour, and insofar as I could see on my visits to the pool, he just threw some liquod on the bottom and sides of the pool and then washed the stuff off with my hose. He conveniently left a bristle broom lying on the pool floor, telling me he scrubbed his best but couldn't get any stains out. (I never witnessed him scrubbing.)

When he left, the pool looked exactly the same as when he arrived. I paid up, being an honest dupe, but then a day later called to register my complaint that I'd been ripped off (no one answered). Someone then left me a voicemail message, but when I checked my bank account, the check had been cashed two seconds after I called in to complain.

So, today, almost a thousand dollars later, I have tiles that look better (which I could've done myself for $50 to $100), and a pool that looks exactly the same stain-wise as it did when I bought the place in 2013. I believe I'm owed $900, or at least $500 for the acid wash charade.

Don't use Pool Rehab. Do it yourself, or don't do it. Both options are cheaper and promise better results. This place is a complete ripoff.