ED Magedson – Founder
pooldeals.com Charlie Goss Horrible customer service!!!! Internet
This is my correspondence with the OWNER Charlie Goss of pooldeals.com. minus the incredibly rude conversations via phone with customer service regarding where & when this order would be fulfilled & if I could pay to upgrade shipping to get it shipped & delivered timely. After all this & mind you a deleted condescending email from this Owner, this tracking number that was created on the 23rd has not left the company and is NOT in fact in transit! This ticket is closed. If this problem is not resolved this ticket will be automatically reopened with your next reply. General Post Reply where's my order Ticketid: 0DC65-1DFF2 Status: Closed Priority: Normal Order #: 183279 candace said on May 28, 2013 05:28 PM #6 Once more. I paid for a product & accepted the terms of 3-7 business days, which would at the latest would have been Fri the 24th, not a holiday. I was given the run around regarding shipping & "the holiday" weekend as to why it was shipped later than the terms agreed upon. Your company is at fault here you moron. I should have stuck to local businesses for my business as this wasn't such a great deal after all. The precut product is what made it an attractive deal. The first & last transaction with Pooldeals. Thanks again. ---@gmail.com IP: charlie goss said on May 28, 2013 05:11 PM #5 We offer lots of covers. You chose the one that takes 7 business days to ship. We also sell ones that ship the same day. Your cover shipped on time, and we do list all ship times on our website.Â Perhaps you need some THERAPY. it's a pool cover for god's sake. And it was delivered on time. --- Message Edited on May 28, 2013 05:11 PM --- Reason for edit: ---@gmail.com IP: candace said on May 28, 2013 01:17 PM #3 "Ticket priority Low" Thanks pool deals for your below standard customer service. When asked if I could pay to upgrade my shipping the answer was "no". Not only that but this package due to it being a holiday weekend should have been out last Thursday as that was the 3-7 business day max. Instead of today the 28th! I needed this product by the 30th & thanks to your horrible customer service it will not happen. ----@gmail.com IP: charlie goss said on May 28, 2013 12:40 PM #2 Hello, This order has shipped with UPS. tracking #: 1Z61414603 You can track this shipment at www.UPS.com Thanks again for your order. Pool Deals Support candace said on May 25, 2013 02:23 PM #1 Hello. I placed an ordef May 15 & the 3-7 business days to ship has passed & the order has still not been sent. I absolutely need this by May 30th or I will hv to go purchase it locally. If this can not occur then this needs to be cancelled. On the confirmation & after speaking with customer service this should have shipped by this past Friday at the latest. Thanks Candace ---@gmail.com Top
This report was posted on Ripoff Report on 05/29/2013 12:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/pooldealscom-Charlie-Goss/internet/pooldealscom-Charlie-Goss-Horrible-customer-service-Internet-1054559. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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