- Report: #1066128
Report - Rebuttal - Arbitrate
Complaint Review: poolpartsonline.com
poolpartsonline.com13750 West Colonial Dr Ste 350-407 Winter Garden , Florida USA
poolpartsonline.com Charged $26..95 for "3 day shipping" scheduled to arrive in "6 days" won't refund shipping charges Winter Garden Florida
*UPDATE Employee: Inaccurate Information
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In dire need of pool pum parts we paid $26.95 for 3 day shipping. It clearly states on their website and in their confirmation email (I am cutting and pasting word for word)
Example: If an order is placed on Saturday, it was processed, picked and packaged and is awaiting pickup on Monday. For expedited packages such as 2 or 3 Business Day Delivery.. in this example, Monday does not count as the first business day. This order would be scheduled for delivery on Wednesday using 2 Business Day, or Thursday using 3 Business Day methods..
We ordered on a TUESDAY and paid $26.95 for 3 day shipping and by reading the above statement we assumed it would get to us by FRIDAY. The owner shipped it via fed ex and did not pay for 3 day shipping, we are not going to get it till Monday which is 6 days. Fed Ex told us he could of paid for Saturday delivery and STILL made money on the shipping charge, but he opt'd not to do this and pocketed the additional shipping charges. The owner told us we missed the "cut off" by ordering in the evening. WHERE DOES IT STATE CUT OFF PERIOD in the above statement????
I requested a partial refund of shipping and they WILL NOT refund any of the shipping charges.
DO NOT USE THIS COMPANY! I am so tired of internet business ripping people off with shipping charges and this company did just that, ITS TIME TO TAKE ACTION AGAINST THIS TYPE OF FRAUD and I don't care how much it is going to cost me, I am going to make it my mission to get the word out about this RIDICULOUS shipping charge and lousy online business owner.
This report was posted on Ripoff Report on 07/11/2013 06:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/poolpartsonlinecom/Winter-Garden-Florida-34787/poolpartsonlinecom-Charged-2695-for-3-day-shipping-scheduled-to-arrive-in-6-days-1066128. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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