- Report: #1080103
Report - Rebuttal - Arbitrate
Complaint Review: Pools, Inc.com
Pools, Inc.com200 Stonewall Blvd. #7 Wrentham, Massachusetts USA
Pools, Inc.com recreational Discount Wholesalers, Inc. Took my money and failed to ship my Far Infrared portable heat tent Wrentham Massachusetts
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8/3/13 I shopped online and found a good price on a Far Infrared heat tent at the Pools, Inc. website, with free shipping.
I placed the order for $274.95 and received an email receipt 8/3. So far-so good.
The site said my order would ship in 3-4 days. One week later, no delivery. I called. They said "We don't know which of our vendors is shipping this or if they've shipped. We don't have a tracker. You'll prbably receive the order before we get a tracker. Keep waiting." Not knowing they were lieing theives, I waited.
One week after, no delivery. I called again. They promised my order would ship the following week week on Wednesday 8/21 & arrive Friday 8/23.
Friday 8/23, no delivery. I called. My product had never shipped and I told them to cancel my order. I waited on the phone while the man cancelled my order & sent a cancellation receipt.
8/29 My credit card has still not been credited. I was forced to file a dispute with my credit card company which will cause me aggrevation for months to come.
I waited more than 3 weeks for a product which never came and this did not concern them in the least. They have the worst customwer service I have ever encountered outside of Verizon. Do not order anything from this company!
This report was posted on Ripoff Report on 08/29/2013 09:21 AM and is a permanent record located here: http://www.ripoffreport.com/r/Pools-Inccom/Wrentham-Massachusetts-02093/Pools-Inccom-recreational-Discount-Wholesalers-Inc-Took-my-money-and-failed-to-ship-m-1080103. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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