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Report: #470332

Complaint Review: Poolsupplies.com - Internet

  • Submitted:
  • Updated:
  • Reported By: Chesapeake Virginia
  • Author Confirmed What's this?
  • Why?
  • Poolsupplies.com poolsupplies.com Internet U.S.A.

Poolsupplies.com Sold Me Used Equipment as New Internet

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I purchased an above ground pool on-line and opted to pay an additional $999.99 for their "Premium" package. After I assembled the pool, I found that I was missing several parts for the pump and filter. I called them and they said they would FEDEX them to me. They did, however the FEDEX was not overnight, it was 3-day delivery so, my pool sat full of stagnant water for 4 days while I waited for the parts. When the parts arrived, the base unit that the pool and filter sat on was used, obvious from the dirt and rust stains on the part. When we called the company again, we were told that this was a re-conditioned part, that the company that made the filter and pump had gone out of business and this is what they had. I guess this is what I paid the extra $999.99 for - obsolete, used parts. Oh, they did give me a $20 credit for my next purchase...FAT CHANCE!

Rippedoffswimmer
Chesapeake, Virginia
U.S.A.

This report was posted on Ripoff Report on 07/16/2009 10:29 AM and is a permanent record located here: https://www.ripoffreport.com/reports/poolsuppliescom/internet/poolsuppliescom-sold-me-used-equipment-as-new-internet-470332. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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