- Report: #1047509
Report - Rebuttal - Arbitrate
Complaint Review: Power home remodeling group
Power home remodeling group2501 Seaport Drive Fl1. Chester, PA 19013 Chester, Pennsylvania USA
Power home remodeling group Lack of honesty and poor bussiness ethics Chester Pennsylvania
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We were aproached by a sales person from Power HomeRemodeling Group at Bj's in North Brunswick. We made an appointment and made a contract with them. We called the company because we had some questions and after a bad customer service experience, we decided to cancel the contract.
We called, sent 2 emails and a fax, requesting the cancelation of the contract. Then, we received a call from the company informing us that we needed to sign some papers to complete the cancellation. They make an appointment at our home and it was set for 6:30pm. At 7:05 a representative of the company showed with the sales person ( that was a gentleman) and for one hour, this representative was refusing to give us the paperwork that we needed to signed to cancell the contract. I had to call the central office and report him, and even doing that, at the end, they left our house and we were not handed any paperwork to sign.
We took video of the representative accusing us of freaking out of the contract and not keeping our word. We were handed a 3 day cancellation policy that the company didn't want to honor. The representative told us over and over "we do not do cancellations".
If they do not have the intention to honnor their policies, they should state that all contracts are final, but if they have to abide by the law, then, they should let the customers execute their right to cancell their agreement withing the appropriate time frame.
This report was posted on Ripoff Report on 04/30/2013 07:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Power-home-remodeling-group/Chester-Pennsylvania-19013/Power-home-remodeling-group-Lack-of-honesty-and-poor-bussiness-ethics-Chester-Pennsylvan-1047509. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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