- Report: #1087970
Report - Rebuttal - Arbitrate
Complaint Review: Powerland IIndustries
Powerland IIndustries14401 Monte Vista Avenue Chino, California USA
Powerland Industries Buyer Beware-Worthless Warranty Chino California
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I bought the 10, 000 watt tri fuel generator in January 2013 but did not try to use it until August when I finally had my house rewired. To my surprise the gasoline leaked out of the motor all over the floor. When I called for service, I was told there was only a month return policy and no place to have it serviced but the warranty would enable me to get parts for a year so they sent me a new carburetor with no directions on how to install it. They said I should call customer service and then they would tell me what to do. The part they sent was buried in the machine and frankly I am not mechanically inclined so I called several small engine repair shops in my areas to see if they could do it for me at my expense. I was told they only work on major brand generators so now I am stuck with a $1200 generator which the company takes no responsibility for. Frankly, I never received a copy of the warranty and never heard of a warranty that only covered parts for a year and not labor. Nor does Powerland seem to have any support services for repair so if you are not mechanically inclined this is not the machine for you. I am very disapointed and frustrated not knowing what to do next.
Apparently they never ran the engine before it left the factory'
I called my credit card company and they said unless there wasa written warranty which covered service there was nothing they could do
This report was posted on Ripoff Report on 09/28/2013 12:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Powerland-IIndustries/Chino-California-91710/Powerland-Industries-Buyer-Beware-Worthless-Warranty-Chino-California-1087970. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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