Complaint Review: PPL Motorhomes - New Braunfels Texas
- PPL Motorhomes 5270 IH-35 North New Braunfels, Texas USA
- Phone: 800-755-4775
- Web: pplmotorhomes.com
- Category: RV Dealers
PPL Motorhomes Removed non-replaceable parts from on consignment travel trailer to use in other vehicle sale New Braunfels Texas
*Author of original report: PPLMotorhomes
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Listed 2012 Travel Trailer on 3 month consignment in their New Braunfeld, Tx sales yard. After receiveing only one lowball offer several thousands under wholesale value (lesss an additiobal 10% commission) decided to keep trailer after the 3 month listing ran out. Scheduled pickup time with them. When I arriived told that trailer was in back next to dumpster. Hac to reinstall hitch components that had been removed by PPL when trailer was dropped off. Found that the Brushed Satin Nickel kitchen faucet tip assy had been removed. Manager stated that sometimes they were known to remove a part from another rig to facilitate a sale on a different rig, but only if the part was on order. Looking thru their rv parts dept catalogue we could not find a replacement part. They denied responsibility and suggested checking at Camper World. Part only available from manufacture as completer assy. Would not recommend doing business with PPL to anyone.
This report was posted on Ripoff Report on 09/22/2014 07:35 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ppl-motorhomes/new-braunfels-texas-78130/ppl-motorhomes-removed-non-replaceable-parts-from-on-consignment-travel-trailer-to-use-in-1178367. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
PPLMotorhomes
AUTHOR: - ()
SUBMITTED: Sunday, May 10, 2015
Received call from company representative to discuss my experience with their Nes Brunsfield office. Went over my past experience and cost of replacement part. Appreciated their followup on my complaint. They stated that what had happened was not their norm way of operating. They reimbursed me for the new component to replace the missing one. I thanked them for their customer service All is well again in this camp in regards to PPL and would do business with them in the future.
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