• Report: #717758

Complaint Review: prado e-cigarettes

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  • Submitted: Thu, April 14, 2011
  • Updated: Thu, April 14, 2011

  • Reported By: Sherry m. — sebree Kentucky U.S.A.
prado e-cigarettes
Internet United States of America

prado e-cigarettes did not provide terms and conditions,automatically set up 2 accounts, in 3 weeks took $599.80 scottsdale, Arizona Internet

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march 6,2011-paid $12.95 for the trial program of the prado electric cigarettes. no where could i find a copy of terms and conditions,nothing said about recurring charges.

unknown to me, they had already started draining my account. they set up 2 accounts(i only ordered 1),, so in three weeks time they cleaned me of $599.80. the only thing that i ever received was contents of 2 e-cigs and 10 cartridges. again, no terms, etc. also, i was unaware of a 14 day trial limit.

i called their customer support and wanted to return, at which time they said i had exceeded the trial period, then and only then did i learn of a 14 day trial period.again, i called their customer support and got indignant with the person that i was trying to understand.

after a long and heated conversation, i wound up getting my rma numbers for BOTH accounts. after many threats of class action and attorney-- guess what? last week, i was shocked to find that half of the money had been returned to my account. i'm not stopping until i get it all back. i also sent a hand written letter to the super and taped it to the box that i returned. i think that was more help than anything.

for those who can't find the address it is as follows:14301 n. 87th street
                                                                                     scottsdale, arizona
i don't have the zip.    good luck!!!

This report was posted on Ripoff Report on 04/14/2011 09:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/prado-e-cigarettes/internet/prado-e-cigarettes-did-not-provide-terms-and-conditionsautomatically-set-up-2-accounts-717758. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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