• Report: #1153725

Complaint Review: Preferred Guest Resorts | Ripoff Report Verified™ …businesses you can trust. Preferred Guest Resorts providing fun, affordable vacation experiences exceeding customer’s expectations. Focusing on smaller privately-branded resorts around the world, developed a reservation platform bringing this inventory to the public.

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  • Submitted: Tue, June 10, 2014
  • Updated: Tue, June 10, 2014

  • Reported By: ED Magedson - Founder, Ripoff Report — Tempe Arizona
Preferred Guest Resorts | Ripoff Report Verified™ …businesses you can trust. Preferred Guest Resorts providing fun, affordable vacation experiences exceeding customer’s expectations. Focusing on smaller privately-branded resorts around the world, developed a reservation platform bringing this inventory to the public.
501 N. Wymore Rd Winter Park, Florida USA

Preferred Guest Resorts REVIEW:Preferred Guest Resorts providing promotional vacations packages making vacationing affordable for guests for decades. Offering destinations in Orlando, FL, New Orleans, Napa Valley and Pigeon Forge, PGR guests travel at reduced cost in exchange for participating in a fun, informative vacation sales presentation presented by sponsoring resort.  Preferred Guest  Resorts reservation agents available 24/7, PGR always has someone available to assist guests with vacation package questions. Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program, shows Preferred Guest Resorts has a serious commitment to customer satisfaction, providing affordable and quality vacation options to guests. 

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Ripoff Report REVIEW / Preferred Guest Resorts’ Commitment to Affordable & Quality Vacations

Preferred Guest Resorts joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.

Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.

When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us – in writing – to 'doing whatever it takes to make things right with their customers. [continued below]....

.....' What does that mean? It means that Ripoff Report expects that members of our Corporate Advocacy Program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). “Making things right” can mean lots of different things to different people, but our point is this - by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our Corporate Advocacy Program members are doing everything they can to treat customers fairly and to increase their customer satisfaction.

ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM THE REST.

By Ed Magedson - Founder, Ripoff Report

Preferred Guest Resort is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

Preferred Guest Resorts approached Ripoff Report with the intent of wanting to resolve any customer issues and reports posted on Ripoff Report.

As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. The people at Preferred Guest Resorts did just that.

Preferred Guest Resorts has gone through great lengths to make sure they try and resolve any and all customer issues. Preferred Guest Resorts has joined the Corporate Advocacy Program because they want customers to know they will resolve any and all customer issues. They never want their customers to feel like they weren’t taken care off. Preferred Guest Resorts stated, “We feel that everyone deserves the opportunity to enjoy affordable and quality vacations, and our team is committed to making sure that happens.”



PREFERRED GUEST RESORTS CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS

"Preferred Guest Resorts is an independently owned, full-service, promotional vacation and reservation company that specializes in offering vacations to a preferred collection of resorts in locations such as Orlando, New Orleans, Napa Valley, Pigeon Forge and more, to interested travelers across the globe. They have been in business for decades and have thousands of happy guests travel with them each year.

Through our strong relationships with boutique and independently owned resort properties, plus well known brands such as Walt Disney World Good Neighbor® Hotels and Alamo® car rental, we make it possible for couples and families to travel to destinations around the world and experience the options available to them through many vacation club membership and ownership plans.

As our footprint grew in the resort arena, so did our understanding of the marketing, sales and customer service needs of the business, and with that we added new divisions to specifically focus, and become experts on all of tools we need to service our clients. We have multiple 24/7 call centers dedicated to handling all of our clients’ inbound and outbound telemarketing needs, plus many other teams focused on key areas such as Customized Reward Programs, Vacation Club Sales Centers. PGR employs over 500 associates to service their guests, in multiple states from coast to coast. Its private-brand, luxury, resort units, provide all of the amenities, and leisure activities guests expect, with a concierge-level service approach that will surpass every expectation.”

WHY PREFERRED GUEST RESORTS IS BETTER THAN THEIR COMPETITORS

We specialize in promotional vacations to boutique and independently owned resorts, some large and others small, who are generally not associated with a mega-chain brand. We bring outstanding, privately branded resort accommodations and membership plans to our guests without the large mark-ups of the major brands.

Preferred Guest Resorts / Statements from the owner.

"Thank you for taking the time to review Preferred Guest Resorts. My name is Brandon Bizar and I am the CEO and Founder. Preferred Guest Resorts has been my lifelong passion because I understand the need and value of bringing fun, affordable and quality vacations to everyone. Simply put, everyone deserves the opportunity to travel and vacation with their loved ones and there are independently-owned resorts out there who would love the opportunity to be able to “show-off their resort property” to guests who may not otherwise know they exist. Through PGR, I am able to help put these two fantastic groups together and provide some of the Best Vacations Ever!



AFFORDABLE & QUALITY PROMOTIONAL VACATION OPPORTUNITIES FOR EVERYONE

"Vacations are an important part of life and Preferred Guest Resorts was built by travelers for travelers. PGR has travelled hundreds of thousands of happy couples and families over the several decades, and through our efforts many people embarked on adventures to destinations they never thought they would be able to afford or enjoy. We don’t get to take credit for making the vacation a meaningful experience, the couples and families do that themselves, but we can often take credit for being able to make it happen. Through our connections and relationship with incredible resorts and companies around the world, we are able to bring extraordinary vacation adventures to the public at incredibly reasonable rates. Yes, the fantastic rates are in exchange for 90 minutes of their vacation time to listen to the sponsoring resort share details of the resorts’ vacation membership or ownership options, but these presentations are fun, uplifting and informative.”

ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH .

As stated above, Preferred Guest Resorts is committed to 100% customer satisfaction, providing the Best Vacations Ever for their guests and has made every possible effort to ensure that all customers have a positive experience while at their business.

After speaking with the management at Preferred Guest Resorts and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give Preferred Guest Resorts a positive Rating. Preferred Guest Resorts has added multiple steps insure their guests understand the details of the promotional vacation package they purchased and Brandon Bizar assured Ripoff Report customer service is a top priority for everyone at the company.

Brandon Bizar, CEO and Founder of Preferred Guest Resorts, stated “We appreciate the opportunity to listen to our customers and use their constructive criticism as a way to improve our customer service and continue providing fun, affordable and quality vacations to all of our current and future guests. Providing the Best Vacations Ever to each of our guests is our #1 priority and we recognize that our success depends on how well we live up to that goal.”

Kenneth Branch, “As we are a leader in the vacation industry and have traveled tens of thousands of families. We have a customer satisfaction rating of over 98% and what this means is that when you visit our promotional vacation properties, you will have a magical experience. We always suggest that guests visit our website www.bestvacationsever.com and review their confirmation letter and all of details we offer about each one of the destinations we offer. The information is there, but if you have any question you can always contact us to speak with a PGR team members in our customer care department…24 hours a day, 7 days a week. We truly look forward to continuing to provide the Best Vacations Ever to each of our guests.”

STATED IMPROVEMENTS FROM PREFERRED GUEST RESORTS

A few of the recent changes Preferred Guest Resorts has made to insure their customers understand the details of the promotional vacation they have purchased and enjoy their overall vacation experience are:

  1. Our contact phone numbers from all of the countries they service have been added to their websites and Facebook pages to make sure everyone knows how to reach them 24 hours a day.
  2. All calls that result in a purchase are passed to a verification agent to confirm the details of participation of the promotional vacation package being purchased.
  3. All calls are recorded for verification and quality assurance purposes.
  4. All customers receive an email confirmation letter that includes details of the promotional vacation purchased, plus the written terms and conditions associated with it.
  5. During the sales call, all customers are given instructions on how to access their personal account on our website at www.bestvacationsever.com where they can view details about all of the destinations we offer, as well as download a copy of their confirmation letter.
  6. A text message with a link to our website and/or other pertinent information is sent to each guest, when authorized.
  7. A PGR team member personally makes a “Welcome Call” to each guest 7 days prior to their arrival to confirm the guest has all of the information necessary to for their trip and to answer any additional questions they may have.





WHAT TO LOOK OUT FOR IN THIS INDUSTRY

In the promotional vacation industry, consumers need to look out for those companies who illegally advertise FREE travel offers that seem too good to be true, and not explain the details of participation. Travel promotions are heavily regulated and reputable companies, like Preferred Guest Resorts, will always disclose the details of participation, both over the phone and in writing. Companies who hide behind false advertising, and/or are not willing to provide call back numbers or written confirmation should be avoided. In addition, while promotional vacations are a fantastic way to travel and “try a destination” before you commit to buying into it, it is important that guest read and understand the details of participation. In most cases, there are details such as household income, age or destination choice which could make the promotional vacation ineligible for some travelers.

Preferred Guest Resorts is an independently owned, full-service, promotional vacation and reservation company that specializes in offering promotional vacations to independently owned resorts, in locations such as Orlando, New Orleans, Napa Valley, Pigeon Forge and more to interested travelers across the globe. They have been in business for several decades and have thousands of happy guests travel with them each year.

*Any consumer not receiving satisfaction from a member of Ripoff Report’s Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com

This kind of dedication to customer service means that Preferred Guest Resorts will do whatever it takes to make sure their customers are satisfied with the promotional vacation they purchased.

In the future, if anyone has any complaints or concerns with Preferred Guest Resorts, you are invited to contact them directly via email: corporate@preferredguestgroup.com (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the company’s response and to insure customer satisfaction). You can call their Quality Assurance Department at 888-261-8543 x 335.

As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Preferred Guest Resorts or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Ripoff Report’s Corporate Advocacy Program, please contact us. EDitor@ripoffreport.com

Remember, just because a company or individual is reported on Ripoff Report does not mean you should not do business with them. Use Ripoff Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.

Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike.

Consumers can feel safe confident and secure when doing business with Preferred Guest Resorts.

Here's why.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program and about Preferred Guest Resorts. Consumers should feel safe, confident and secure when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program, yes, a long name for a program that does a lot for both consumers and businesses alike.


Written by,

..Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program team..
 
..by consumers, for consumers
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This report was posted on Ripoff Report on 06/10/2014 06:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/preferred-guest-resorts-vacation-reservations-private-resorts-winter-park-florida-1153725. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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