• Report: #926777

Complaint Review: preferred guset resorts

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  • Submitted: Mon, August 13, 2012
  • Updated: Tue, November 27, 2012

  • Reported By: morag — stornoway Internet United Kingdom
preferred guset resorts
Internet United States of America

preferred guset resorts florida dream holidays fast sales tactics, no chance to ask questions, being duped into paying , Internet

*UPDATE Employee: Preferred Guest Resorts

*Consumer Comment: Pgr is great company!!!

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I had put my children to bed and was messing about on my laptop when i got a pop-up saying I was the millionth visitor. I ignored it but was plugging in the charger and must have clicked on the pop-up accidently and there was a message telling me i had won a trip to florida with $3000 dollars off the price.

There was a phone number and it was local so I thought, why not, I got three children who have never been out of scotland who dream of going to disneyland.  When they answered I spoke to Kathryn Bloom who was very pleasant and proceeded to tell me the holiday I won was for miami, daytona and the bahamas.

She also told me I would have seven days car rental, breakfast included and gift certificates for the parks.  I was amazed and stunned, I never win anything.  All I coukd think about was how my thrilled my children will be when I tell them.

I was then passed to Stephanie Shelly who was polite but very rushed, she spoke so quickly about how lucky I was and for that she will reduce the price from $868 to $700, in british money it roughly 560 to 400.

For me, this was fantastic, my family were going on a trip of a lifetime for 400 quid.  Staphanie then becsme very ruched again and required my Visa detail, I gave them to her, trusting her as she told me she needed them in order to register me for the online account so I couls show my children all the places we would be going to.

I wss then transferred to a nice man called Tony or Eric, I cant remember.   He again took me through all I had won. he then told me he was going to record our conversation and I only hasd to say "agree" or "disagree". 

He told me I could ask questions after he had finished this recording.  I did as he asked and I had know idea that he was finished, he thanked me, congratulated me, then went on give numbers to call to make the reservations, he confirmed my e-mail amd phone number and said goodbye.

After he hung up, I became suspicious so I thought I would do a little research before I told the kids in the morning.  I am so thankful that I did and found out about these guys here. 

My first job tomorrow is to go to my bank and cancel my card and the transaction, Im really hoping it wont have gone through already.  If not, Im screwed.  My advice to anyone who finds themselves in a similar position with these guys or others like them, IGNORE ANY AND ALL POP-UPS, ALL THEY WANT IS YOUR MONEY!!!!

This report was posted on Ripoff Report on 08/13/2012 06:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/preferred-guset-resorts/internet/preferred-guset-resorts-florida-dream-holidays-fast-sales-tactics-no-chance-to-ask-quest-926777. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Preferred Guest Resorts

AUTHOR: PGR Corporate Office - ()

If you purchased a promotional package with our company, we would like to put your mind at ease regarding any concerns you might have.

This is not a scam! You have not been taken advantage of in any way!

What you have received is access to a wonderful vacation opportunity, which we fully intend on fulfilling exactly as it was presented to you. Here at Preferred Guest Resorts we pride ourselves on providing great customer service, and euqally on fulfilling wonderful life lasting vacation experiences. If you were to ever encounter a problem, or require assistance for any reason, you can always count on us as we operate around the clock (24/7) to assure that you receive immediate assistance whenever needed.

Please remember that we are here to serve you, and our goal is to provide you with a service that will exceed your expectations in every way possible. We appreciate your business, and we look forward to hearing from you.

Thank you,

Preferred Guest Resorts

001(407)404-6835 (World Wide)

888-261-8543 (USA/Canada)



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#2 Consumer Comment

Pgr is great company!!!

AUTHOR: confused - (United States of America)

PGR is a great company I have traveled many times with them and never have had a complaint.  I recived everything promised . In the ripoff report the guy never told how he got ripped off he just looked up the company but if you look up any company you will see the same  kind of complaints. people are not always happy and are hard to please. PGR has been open for many yrs for a reason and I think it is unfair to judge this company. I wish he would have taken the vacation with his kids hemissed out on a wonderful vacation. for the price you can not beat it no one else if offering a deal like that so if you want a vacation of a life time say yes to PGR.;
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