Preferred Relocation, LLC DO NOT USE THIS COMPANY. Liars, Cheaters, Con Men Hackensack New Jersey

The moving experience I had with Preferred Relocation (Hackensack, NJ) was, without question, the worst experience I have ever had with a service related organization in my lifetime. Preferred moved me from CT to OH in 2014 so when it was time for me to move back to CT in late 2015 I decided to call them to get a quote. The previous person I had worked with was no longer with Preferred so I was told I needed to work with Cal, the sales guy. Cal pulled up my original quote from 2014, I provided a list of additional belongings to be moved back to CT and Cal sent me a binding estimate. The estimate was competitive so I decided to go with Preferred. What a HUGE mistake!! Firstly, I could not get a solid date from Preferred as to when they would be in Ohio to pack my belongings. Even after receiving a firm commitment, the truck showed up a day late. As the movers began to pack my belongings into the truck I was told that the truck did not have enough space to hold all of my belongings. I was told that Cal had mis-calculated the amount of cubic feet needed to pack all of my belongings. The movers were actually going to leave my house in Ohio with belongings still in the house. I explained that my lease was up in 3 days and that all belongings needed to be moved into the garage at a minimum. They reluctantly moved my remaining belongings into the garage.

During this fiasco, I was informed by the dispatcher, Alex, as well as by Cal that another truck would be in Ohio the next day to pick up the remainder of my belongings. This never happened. After waiting 3 days, I contacted Alex and was informed that it would be at least a week to 10 days before a second truck would be in Ohio to pick up the remainder of my belongings to bring them to CT. Alex displayed an attitude of arrogance and dismissiveness during every interaction I had with him. When I informed my leasing company in Ohio of the delay in picking up my belongings that were in the garage, they said they could not store my belongings any longer and that they would be discarded.

Due to Preferreds’ mis-calculation, lies, and outright lack of customer service skills I lost over $3,000.00 in personal belongings not including thousands of dollars in tropical fish that I transported in a bucket from OH to CT because the fish tank could not fit on the truck.

On top of all this I was charged an additional $1400.00 because of the calculation mistake made by Preferred. They refused to deliver my belongings to CT until they were paid in full! Simply criminal!!

Do yourself a favor and STAY AWAY from Preferred Relocation. I found out, after the fact, that Preferred Relocation is not accredited by the Better Business Bureau and has had 26 complaints filed against them in the past 3 years! My complaint will be number 27!