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Report: #1334093

Complaint Review: Premier Auto Credit - VAN NUYS California

  • Submitted:
  • Updated:
  • Reported By: Friend of a victim — Canoga Park California USA
  • Author Not Confirmed What's this?
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  • Premier Auto Credit 6502 VAN NUYS BLVD VAN NUYS, California USA

Premier Auto Credit GAP INSURANCE MY A S! VAN NUYS California

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COMPANY RULES: 

1)When a call comes in, be sure not to log anything we spoke to the customer about.    

2) Do not answer the phone until the 25th ring, if at all.

3) If the call does some how get connected, do not have the knowlege to answer any logical questions that are asked by the customer. NO EXPANATIONS ARE TO BE GIVEN- JUST DEMAND MONEY THAT IS REALLY NOT OWED AND THREATEN TO SEND THEM TO COLLECTIONS AND RUIN THIER CREDIT!

4) Act like your listening to the customer then tell them you will check into it and call them back within 48 hours.

5) Do not call them back under any circumstances and deny ever speaking with them when they call back.

6) Under no circumstances give them any information regarding the gap coverage we sell when they fiance the vehicle, just tell them that "I" dont deal  with the insurnace portion of the finace agreement and I dont know where to refer you to.  

7) Last but not least, be sure you are the biggest a****** to the customer to make them as angry as you can then, explain nothing as you remind them that they better pay ON A BALANCE THAT WAS TO BE PICKED UP BY THE GAP INSURANCE THEY PAID FOR ABSOLUTELY NOTHING TO BE COVERED WHEN IT IS A TOTAL LOSS.  BE SURE YOU DO NOT EXPLAIN AY THING TO THEM SO IT PISSES THEM OFF AND THEN HANG UP ON THEM.

 

FOLLOW THESE 7 RULES AND YOU HAVE A JOB AT PREMIER AUTO CREDIT - 

This report was posted on Ripoff Report on 10/19/2016 09:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/premier-auto-credit/van-nuys-california-91401/premier-auto-credit-gap-insurance-my-a-s-van-nuys-california-1334093. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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