- Report: #1154027
Report - Rebuttal - Arbitrate
Complaint Review: premier cancun vacations
premier cancun vacationsBoulevard Kukulkan 25, Zona Hotelera cancun, Other Mexico
premier cancun vacations alex - manager promised to send me a letter stating that they would put a "no expiration date" on my package due to all of the trouble I had with their company cancun, Mexico
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I have had well over 10 phone calls with this company. I have asked for my money back. I have asked for the hotel taxes back. I have sent them a ton of money for nothing. After all of the calls and emails, they finally had a manager call me to take care of the situation. I explained all of the trouble I had been through with this company. He felt bad and said that he would email me a letter that would lift the expiration date of my vacation package and that would allow me to travel whenever it was convienent for me or I could transfer the package to someone else (try to sell it) and hopefully make back the difference of all of the money I had paid them. He told me to call him back if I didnt recieve the email. I of course never recieved it and everytime I called they gave me some shady excuse as to why he couldnt answer the phone or he was on vacation or he is out sick. Blah, Blah, Blah. I am still waiting for my letter excusing the expiration date. Or I would like a full refund.
This report was posted on Ripoff Report on 06/11/2014 03:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/premier-cancun-vacations/cancun-Other/premier-cancun-vacations-alex-manager-promised-to-send-me-a-letter-stating-that-they-wo-1154027. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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